Forum Forums spacedesk Discussions Connected – Display OFF on Windows 7 client Reply To: Connected – Display OFF on Windows 7 client


Hello Lea,
I tried your suggestion and checked the display settings to see if there was a detached secondary display while spacedesk is showing “Connected – Display OFF”.
It did not detect another display. The driver console says the connection is ongoing. Also after about a minute, the client disconnects.
When I click on the X in the upper right-hand corner of the client laptop (windows 7) screen and I get the space desk windows VIEWER popup, and I click on the “View problem details drop-down, I get the following:

( Description:
A problem caused this program to stop interacting with Windows.

Problem signature:
Problem Event Name: AppHangB1
Application Name: spacedeskWindowsVIEWER.exe
Application Version:
Application Timestamp: 61e50f39
Hang Signature: 793f
Hang Type: 1
OS Version: 6.1.7601.
Locale ID: 1033
Additional Hang Signature 1: 793fd855c6f44369307d358252508337
Additional Hang Signature 2: bc6f
Additional Hang Signature 3: bc6f1fbcd041e5daf5f5ec5cbc0c97c5
Additional Hang Signature 4: a499
Additional Hang Signature 5: a49969c7735e5521042e733f28c22dad
Additional Hang Signature 6: 2681
Additional Hang Signature 7: 2681f81d2e64328b18cf29aca2bd2d76

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I also ran the diagnostic routine again and created another diagnostic zip folder and will attach it.

Thank you,

John Wilson

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