Forum Forums spacedesk Discussions Connected – Display OFF on Windows 7 client Reply To: Connected – Display OFF on Windows 7 client

spacedesk Lea

Hi @greenbar,

Thank you very much for sending the debugview log file.
Based on the log file, it seems like the spacedesk Graphics Adapter driver was not installed correctly.
For further analysis, could you please send us the complete diagnostic information via spacedesk Driver Console app.
Please follow the steps below:
– switch Diagnostic ON
– connect the viewer app and reproduce the issue
– switch Diagnostic OFF
– click “Save All Information”
PS: Please make sure that Diagnostic mode is OFF before saving all the information then send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

  • This reply was modified 2 years, 5 months ago by spacedesk Lea.