Forum Forums spacedesk Discussions Error 2-5-6 Reply To: Error 2-5-6

spacedesk Lea

Hi @looping,
Thanks for sending the spacedeskDiag.txt.
There are some important diagnostic logs that are missing for us to analyze the issue.
Could you please try with the latest spacedesk Driver version 1.0.24 (from our website), then if problem still persist, please follow the step below to get a complete diagnostic logs:

– Open the spacedesk Driver Console window
– On the Diagnostics’ right side panel check “with Debug view” box
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON
– try connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.