Forum Forums spacedesk Discussions Error Code 2-5 | Error Info 0-5 | Connection time: 00:00:01 Reply To: Error Code 2-5 | Error Info 0-5 | Connection time: 00:00:01

spacedesk Lea

Hi @oskar,
This error message indicates that an incompatible display driver is present on your machine.
Do you have any of these mentioned products (splashtop/Duet Display/Fresco Logic)?
If yes, please uninstall, reboot then try again with spacedesk.

If the above suggestion did not help, could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– check “with Debug view” box
– click START Collecting Logs button
– connect your viewer app and reproduce the issue
– click STOP Collecting Logs button
– click Save All Information button
– saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.