Forum › Forums › spacedesk Discussions › Connected – Display Off › Reply To: Connected – Display Off
October 14, 2021 at 8:31 am
#3932
spacedesk Lea
Keymaster
Hi @eljuan,
Thanks for the feedback.
We will analyze this new diagnostic logs.
With this new logs, you only have 1 spacedesk viewer connected with display off, right?
In the meantime, could you please try the steps below:
– On videowall engine window, please click the “Connected to DESKTOP-CJD43MR” on tree view, then on left panel, click the “Clear Settings”.
– the click the spacedesk server window -> Settings -> Clear All Display Settings
– run services.msc, find spacedeskService the restart it
After steps above, please try again with spacedesk.