Reply To: Can’t connect to iPad

[spacedesk Lea]

Hi @lauren-wadyko,
Thanks for your detailed input.

It seems like our spacedesk display driver is crashing, possibly a TDR(Timeout detection and recovery).
I’ve noticed an error code 43 on our spacedesk Graphics Adapter (you can also verify it on device manager).

Do you have the in-game overlay enabled on your Nvidia GeForce Experience settings?
Your NVIDIA GeForce RTX 3070 graphics driver is a few months outdated. Please download the latest driver from their website.
https://www.nvidia.com/Download/index.aspx

To further analyze this issue, please download the spacedesk diagnostic script here, then extract it.
https://www.dropbox.com/s/z8h5llgi8c2ig3g/2021_spacedeskDiagnosticTool.zip?dl=0

Inside you will find spacedeskDiagnosticTool.cmd, just right-click it then run as administrator.
This script will start a debug view app to capture spacedesk debug traces.
On step 5 it will prompt you to reproduce the issue (by connecting the viewer app and wait for the issue to happen), make sure to do this before pressing any key to continue.
After the script is done, a folder will be created on the same folder as the script file which contains various log files that we need for analysis.
Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

Looking forward to your feedback.
For further questions and/or discussions, please don’t hesitate to contact us.