Forum › Forums › spacedesk Discussions › Code 31 › Reply To: Code 31

August 4, 2021 at 1:47 am #1699
spacedesk Lea
Keymaster

Hi @paul16,
Thanks for sending the requested logs.
We are currently analyzing it.
Yes, the Code 31 error in our spacedesk driver in device manager was the cause of display off status upon connect.

Could you please try the steps below:
– uninstall spacedesk completely then reboot your primary machine
– open device manager
– click View tab -> Devices by Connection and Show hidden devices
– check on the device list if you can find any hidden spacedesk devices or Unknown devices then just right-click uninstall the device, if you find any.

After the steps above, please try to reinstall spacedesk driver then try again.
Please also check and install any pending Windows update on your settings.