[spacedesk Lea]

Hi @billpo,

Are both laptop and tablet connected on the same local area network?
Do you maybe have VPN (Virtual Private Network) enabled?

For assistance Please refer to the Troubleshooting Network Connection chapter in our spacedesk user manual https://forum.spacedesk.netuser-manual/.

For further analysis, could you please send us the following info:
Primary Machine
– operating system (Windows 8.1/10)?
– graphics adapter (AMD/Intel/Nvidia)
– network connection type (wired/wireless/USB tethering/WiFi Direct)

Secondary Machine
– Viewer type (Android/iOS/Windows/HTML5)
– network connection type (wired/wireless/USB tethering/WiFi Direct)

[spacedesk Lea]

Hi @madmagpiekorge,
Thanks for sending your diagnostic logs.
The current spacedesk on your primary machine has expired.
Please update your spacedesk Driver to latest version 1.0.18 which you can download on our website https://forum.spacedesk.net.

[spacedesk Lea]

Hi @mdel,
Is the bluescreen randomly happening? Or is it only happening with spacedesk connected?
Can you try uninstalling the spacedesk Driver/Server and observe your machine for a while if the bluescreen will/will not happen anymore.

[spacedesk Lea]

Hi @mruczeus,
To further analyze this issue, please download the spacedesk diagnostic script here, then extract it.
https://www.dropbox.com/s/z8h5llgi8c2ig3g/2021_spacedeskDiagnosticTool.zip?dl=0

Inside you will find spacedeskDiagnosticTool.cmd, just right-click it then run as administrator.
This script will start a debug view app to capture spacedesk debug traces.
On step 5 it will prompt you to reproduce the issue (by connecting the viewer app and wait for the issue to happen), make sure to do this before pressing any key to continue.
After the script is done, a folder will be created on the same folder as the script file which contains various log files that we need for analysis.
Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[spacedesk Lea]

Hi @polski_krzak,
Based on the debugview log, spacedesk detected an incompatible display hook driver on your primary machine (e.g. splashtop/duet display/fresco).
If you have any of these software installed on your primary machine, please uninstall it then reboot before connecting a spacedesk viewer.

[spacedesk Lea]

Hi @uszer,
What is your primary machine operating system?
For further analysis, could you please run dxdiag.exe on your primary machine, click „Save All Information“, then attach the output file (dxdiag.txt) on your next reply.

[spacedesk Lea]

Hi @jade,
Could you please try to update your AMD graphics driver?
You can download the latest driver from their website https://www.amd.com/en/support.

If problem still persist, please download the spacedesk diagnostic script here, then extract it.
https://www.dropbox.com/s/z8h5llgi8c2ig3g/2021_spacedeskDiagnosticTool.zip?dl=0

Inside you will find spacedeskDiagnosticTool.cmd, just right-click it then run as administrator.
This script will start a debug view app to capture spacedesk debug traces.
On step 5 it will prompt you to reproduce the issue (by connecting the viewer app and wait for the issue to happen), make sure to do this before pressing any key to continue.
After the script is done, a folder will be created on the same folder as the script file which contains various log files that we need for analysis.
Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[spacedesk Lea]

Hi @haneesh,
You can download and install the current spacedesk Driver v1.0.18 (for Windows 10). It should work with Windows 11 machine too.

[spacedesk Lea]

Hi @bartr,

We have received the request files.
The color issue is due to AMD’s 10-Bit Pixel Format enabled in the settings.
Please disable it, just open the Radeon Software window, click the Settings icon on the top right side, then „Graphics“ -> „Advanced“ -> disable the „10-bit Pixel Format“ then reboot your primary machine to apply the changes.

[spacedesk Lea]

Hi @victor11,
Did you install one of these driver software mentioned? splashtop/Duet Display/Fresco Logic?
If yes, please uninstall it then reboot your primary machine.

To verify if these drivers are not present on your machine, could you please follow the steps below:
– run command prompt as Administrator
– type these commands:
sc query lci_proxykmd
sc query lci_proxywddm
sc query FLxHCIv
sc query ddkmd
sc query ddmgr
– if one of these command returns a Running or Stopped status
– just type sc delete
– reboot your primary machine

[spacedesk Lea]

Did it work?

[spacedesk Lea]

Hi @eljuan,
The diagnostic logs size reaches the maximum allowed size.
Can you try to split it into two zip files instead?

[spacedesk Lea]

Hi @k0lk,

the game usage comes up

this is expected since games usually consumes a lot of your resources (memory,cpu usage) – which is not a problem of spacedesk.

in multiplayer, its a little bit worst, it gets to 60, 50

This is also not a spacedesk problem, the multiplayer app consumes high amount of your resources too..

I think the problem here is that you have an old processor with 4 cores only and it limits the performance of your machine.

[spacedesk Lea]

Please send it here: info@spacedesk.net

[spacedesk Lea]

Hi @bluestrikepro,
Is it consistently happening on your machine?
Can you manually reconnect the viewer app after the disconnect?
Did you notice any error notification on primary machine upon disconnect (e.g. Error – Network Connection lost)?

Could you please send us the following additional info:
Primary Machine
– operating system (Windows 11)
– graphics adapter (AMD/Intel/Nvidia)
– network connection type (wired/wireless/USB tethering/WiFi Direct)

Secondary Machine
– Viewer type (Android)
– network connection type (wired/wireless/USB tethering/WiFi Direct)

[spacedesk Lea]

Hi @bartr,
Do you have videowall mode enabled?
Can you please send us the following for further analysis:
– dxdiag.txt file – just run dxdiag.exe on your primary machine, click „Save All Information“.
– screenshot of your viewer showing the „old fashion 16 colors“.

[spacedesk Lea]

Hi @railarashi,
No small scale licensing yet. Current BETA can be used for free until expiry. This applies to business and private users. Future small scale licenses will become available as in-app-purchases from the app stores (Windows/Android/iOS). Possibly there will always be a basic free version, too. Large scale commercial corporate license upon request.

[spacedesk Lea]

Hi @ronald,
For further analysis, could you please run dxdiag.exe on your Windows tablet, click „Save All Information“ then send us the output file (dxdiag.txt).

[spacedesk Lea]

Hi @peter,
So far we don’t know any android keyboard that has a WIN key in it.

[spacedesk Lea]

Hi @peter,
So far we don’t know any android keyboard that has a WIN key in it.

[spacedesk Lea]

Hi @nelbenson2001,
We plans to support game controller input but will not be available any time soon.
We are currently very busy with higher prioritized features (e.g. security, audio, webcam, etc.) and bug fixes.

[spacedesk Lea]

Hi @andydandy,
On which network does spacedesk is connected? Is it connected over ethernet network too?
For further analysis, could you please send us the following info:
Primary Machine
– operating system (Windows 8.1/10)?
– graphics adapter (AMD/Intel/Nvidia)
– network connection type (wired/wireless/USB tethering/WiFi Direct)

Secondary Machine
– Viewer type (Android/iOS/Windows/HTML5)
– network connection type (wired/wireless/USB tethering/WiFi Direct)

[spacedesk Lea]

Great to hear that you found a solution.

[spacedesk Lea]

The silent install still needs a user interaction and in order to click the bat file you have to see it in the monitor.

[spacedesk Lea]

Hi @cajun,
You have to have a physical monitor first on your primary machine to setup spacedesk/install spacedesk Driver.

[spacedesk Lea]

Hi @wachsi,
Please check the Troubleshooting -> Uninstall on Windows Primary Machine -> Manual Uninstall (Troubleshooting Only) chapter in the user manual https://forum.spacedesk.netuser-manual/.

[spacedesk Lea]

Hi @igor64br,

Remote sound/audio support is not yet available on current spacedesk Beta version.
We already have a working prototype but will not be available anytime soon.
If at all, this feature will only be available in the pay version.

[spacedesk Lea]

Not possible at the moment. spacedesk UWP viewer should only be available via Microsoft Store.
This app bundle we sent, we just compiled it separately for you to try since it’s still free version.
Later on when we have pay version in our Viewer app stores (including Microsoft Store) we cannot send a standalone UWP viewer package anymore.

[spacedesk Lea]

Hi @strepils,
Thanks for sending the diagnostic logs.
We are currently analyzing it.

Is it consistently showing display off on your side?
Did you already check the display settings (in primary machine) if there’s a detached second display?

[spacedesk Lea]

Hi @vicentix,
Could you please try this signed version: https://www.dropbox.com/s/qzkuxmku90y9z0n/spacedeskViewer-UWP_v0.0.23.0%28signed%29.zip?dl=0

[spacedesk Lea]

Ok, thanks for the feedback!

[spacedesk Lea]

Hi @peter,
Thanks for the input.

To further analyze this issue, please download the spacedesk diagnostic script here, then extract it.
https://www.dropbox.com/s/z8h5llgi8c2ig3g/2021_spacedeskDiagnosticTool.zip?dl=0

Inside you will find spacedeskDiagnosticTool.cmd, just right-click it then run as administrator.
This script will start a debug view app to capture spacedesk debug traces.
On step 5 it will prompt you to reproduce the issue (by connecting the viewer app and try to send several non working keyboard inputs), make sure to do this before pressing any key to continue.
After the script is done, a folder will be created on the same folder as the script file which contains various log files that we need for analysis.
Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

If it’s possible, can you also provide a short screen recording of the viewer app showing the non working gboard on spacedesk?

[spacedesk Lea]

Hi @egscherbackov,
To further analyze this issue, please download the spacedesk diagnostic script here, then extract it.
https://www.dropbox.com/s/z8h5llgi8c2ig3g/2021_spacedeskDiagnosticTool.zip?dl=0

Inside you will find spacedeskDiagnosticTool.cmd, just right-click it then run as administrator.
This script will start a debug view app to capture spacedesk debug traces.
On step 5 it will prompt you to reproduce the issue (by connecting the viewer app and wait for the issue to happen), make sure to do this before pressing any key to continue.
After the script is done, a folder will be created on the same folder as the script file which contains various log files that we need for analysis.
Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[spacedesk Lea]

Hi @peter,
Setting the default desktop mode to duplicate/mirror mode is not possible.
It depends on your graphics adapter, some graphics adapter has mirror mode by default and some has extension mode by default.

Unfortunately in the newest version, this is impossible because for Android client keyboard does not work properly.
TAB,BACKSPACE,SPACE,ENTER,ARROWS keys are not working.

Do you have both spacedesk Driver (v1.0.18) and Android Viewer app (v0.9.81) to latest version?
Are you using the software keyboard? Or hardware keyboard?
If it’s software keyboard, can you tell us the keyboard app type/name (e.g. is it a GBoard)?

[spacedesk Lea]

Hi @majh0,

but it gave me an msg “Invalid entry: Local host”

strange.. this message should only show up if you are trying to connect to its own IP address..
Are you sure you are connecting to the IP address of your primary machine and not the IP address of your secondary machine?

[spacedesk Lea]

Are all these secondary devices connected over wireless network?
Hint: Routers can cause lags and latency. Bypassing them always improves performance.
spacedesk works extremely well on very strong cable network connections without routers in between.

– 1. win10 laptop intel card, 2. win10 PC nvidia card – result un-synced displays

Are you using the Microsoft Store version of viewer app?

[spacedesk Lea]

Hi @peter,
You can use this sample command for silent install of spacedesk Driver msi.

msiexec /i C:\spacedesk_driver_Win_10_64_v1018_BETA.msi /qn /norestart

[spacedesk Lea]

Hi @majh0,

No additional file needed for now. We are still analyzing it.
Do you have third party firewall software on your secondary machine?

As for the Windows 7 viewer app, if it cannot discover the server did you at least try to manually enter the IP address?
If not, please try it with the most recent Windows 7 Viewer app v0.9.33.

[spacedesk Lea]

Hi @k0lk,
Thanks for sending the dixdiag info.
Based on you dxdiag, you have a slightly old processor.
Could you please open the task manager -> Performance tab and check the CPU if it shows high usage when there’s a video playing on your spacedesk display.
Please also check the specific CPU usage of spacedeskService.exe in the Processes tab.

[spacedesk Lea]

Great!

[spacedesk Lea]

We are glad that it worked on your side.
Yes, please post a new topic for a different issue.

[spacedesk Lea]

Hi @todd,
Please check the System Requirements chapter in the user manual https://forum.spacedesk.netuser-manual/.

[spacedesk Lea]

Hi @eljuan,
Thanks for the feedback.

now an other problem ! when one device disconnect with this message :
error code : 2-5-6
error info : 0-5-8
all the others devices crash and disconnect too ! (and after all are in Connected -display off again )

Could you please send us the new diagnostic logs during this scenario?

[spacedesk Lea]

Hi @virtuala,
Yes – it’s 2022 though it might be released earlier than that.

• Diese Antwort wurde geändert vor 3 Jahren, 2 Monaten von spacedesk Lea.

[spacedesk Lea]

Hi @dmanz56,
Thanks for sending the diagnostic logs.
Could you please try to clear the data of your viewer app on both tablets.
To do that just long press the viewer app -> settings/info -> storage -> clear data.
Or Settings -> Apps -> spacedesk -> Storage -> Clear data.
For assistance, please also check the short video in this link: https://www.dropbox.com/s/3n0cnmit459duep/Screen_Recording_20211014-110516_Settings.mp4?dl=0

• Diese Antwort wurde geändert vor 3 Jahren, 2 Monaten von spacedesk Lea.

[spacedesk Lea]

Hi @eljuan,
Thanks for the feedback.
We will analyze this new diagnostic logs.
With this new logs, you only have 1 spacedesk viewer connected with display off, right?

In the meantime, could you please try the steps below:
– On videowall engine window, please click the „Connected to DESKTOP-CJD43MR“ on tree view, then on left panel, click the „Clear Settings“.
– the click the spacedesk server window -> Settings -> Clear All Display Settings
– run services.msc, find spacedeskService the restart it
After steps above, please try again with spacedesk.

[spacedesk Lea]

Hi @paul,
could you please send us the following:
– run dxdiag.exe on your primary machine, click „Save all information“ and save the output file (dxdiag.txt)
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[spacedesk Lea]

Hi @paulobastioni,

Does AVG have its own firewall settings?
If yes, please include spacedesk or C:\Windows\system32\spacedeskService.exe in the exception list.

[spacedesk Lea]

Hi @caio,
For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click „Save All Information“, then save the output file (dxdiag.txt)
– screenshot of the brightness settings

[spacedesk Lea]

Hi @piftel,
It seems that your tablet does not support USB tethering.
Maybe you can also try ADB port forwarding which also USB cable debugging.
For instruction please check Performance tuning -> Network Bandwidth -> Android Debug Bridge Cable chapter in user manual https://forum.spacedesk.netuser-manual/.

FYI: This requires Android SDK installed on your primary machine.

[Autor]

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