Verfasste Forenbeiträge
-
AutorBeiträge
-
Januar 19, 2022 um 7:14 am Uhr als Antwort auf: Disconnects every few seconds. Can’t find my device for a minute after that. #5768spacedesk LeaAdministrator
Hi @righteoushundred,
Thanks for the diagnostic logs.The diagnostic logs are not complete, please follow the steps below to get the logs during disconnect issue.
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON
– try connect your viewer app and reproduce the issue (once the disconnect issue happen proceed with the next step)
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.spacedesk LeaAdministratorHi @xrarach,
Are you using the spacedesk Windows Viewer from Microsoft Store?
Could you please try with the most recent Windows 7 viewer v0.9.37 + latest spacedesk Driver v1.0.31 available on our website https://forum.spacedesk.net#download.spacedesk LeaAdministratorThis is not configurable at the moment.
spacedesk LeaAdministratorHi @daniel_01,
Could you please send us the following for further analysis:
– dxdiag file of both your primary and secondary machine (just run dxdiag.exe then click „Save All Information“)
– a picture of your monitor setup in portrait mode where touch is not working correctly or maybe a short video showing the touch issue
– which windows viewer app are you using? Microsoft Store version or Windows 7 desktop version?- Diese Antwort wurde geändert vor 2 Jahren, 11 Monaten von spacedesk Lea.
spacedesk LeaAdministratorHi @lz_zxf,
Thanks for checking.Can you please try to enable the Automatic Connect to IP address on your iOS viewer settings -> Connection, set your primary machine’s IP address then close-open the viewer app to check if auto-connect will work.
spacedesk LeaAdministratorThanks for the feedback.
Next, can you quickly try to switch spacedesk Server OFF then ON (via Console app) then check if it will help the discovery.- Diese Antwort wurde geändert vor 2 Jahren, 11 Monaten von spacedesk Lea.
spacedesk LeaAdministratorHi @tcoyle,
Thanks for sending the setup log files.
Could you please reboot your primary machine then try the most recent spacedesk Driver v1.0.31 from the website https://forum.spacedesk.net#download.
If the same problem still persist please try the following steps:
– go to https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d and download the troubleshooter program
– run the MicrosoftProgram_Install_and_Uninstall.meta.diagcab, select Installing
– select „Not listed“ then paste the product code of the spacedesk_driver_Win_10_64_v1031_BETA.msi:{2640B056-E362-4D7E-8FFF-318BCBD16754}Then try again with the installer.
spacedesk LeaAdministratorHi @awm,
Could you please try the most recent spacedesk Driver v1.0.31 available on the website https://forum.spacedesk.net#download.
If the same problem still persist, could you please send us the diagnostic logs for this issue (using the console app)?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON
– try to connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.spacedesk LeaAdministratorHi @mysteryroach,
Thanks for the feedback.Could you please try the following:
1. Ping the IP address of your laptop from your desktop and vice versa and check if they are reachable to each other.
2. Did you also try with your antivirus disabled?
We noticed that you have Avira antivirus, can you quickly try with Avira disabled?——-
By the way about this:
Seems there’s a new version of Spacedesk now so I upgraded to that, but it didn’t fix anything. I noticed that I couldn’t click on the alert at the top of the Spacedesk console informing me of the new version, as it gives me the error “Your Firefox profile cannot be loaded. It may be missing or inaccessable”. So I had to manually go to the download page myself to download the new version.
This is probably a browser error. Maybe you can try the Method 2 on the link below to fix it.
https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible- Diese Antwort wurde geändert vor 2 Jahren, 11 Monaten von spacedesk Lea.
Januar 18, 2022 um 2:26 am Uhr als Antwort auf: Disconnects every few seconds. Can’t find my device for a minute after that. #5683spacedesk LeaAdministratorHi @righteoushundred,
no attached diagnostics found. Could you please reattach it?Januar 18, 2022 um 2:07 am Uhr als Antwort auf: Touchscreen not working on spacedesk Viewer for Windows 10 #5681spacedesk LeaAdministratorHi @brimston,
Could you please try with the latest spacedesk Driver v1.0.31 with Windows 7 viewer (desktop version) 0.9.37?
You can download it from the website https://forum.spacedesk.net#download.spacedesk LeaAdministratorHi @mysteryroach,
Thanks for sending the diagnostic logs.
Could you please check the current network profile on your laptop? Is it Private or Public?
Just go to Settings -> Network & Internet, check the Properties beside the WiFi network.Januar 18, 2022 um 1:06 am Uhr als Antwort auf: ServiceOpen OpenService failed! 1060 Service does not exist. #5677spacedesk LeaAdministratorHi @andyc,
The dump analysis shows that chdrvr01.sys driver is crashing. Please check the attached dump analysis.
The driver’s product name is CH Products Control Manager.
Do you have any CH Products on your primary machine? E.g. game controllers (joysticks, pedals, throttles)?Attachments:
You must be logged in to view attached files.Januar 17, 2022 um 9:40 am Uhr als Antwort auf: What are the risks of using spacedesk on windows 7? #5666spacedesk LeaAdministratorHi @delta,
spacedesk Windows 7 Primary Machine is not supported any more.
Windows 7 life cycle has expired. Microsoft do not support Windows 7 any more – nor can we.
The current spacedesk Driver for Windows 8.1 can still be installed on Windows 7.
It works on many Windows 7 machines and configurations.
On others it does not.
These cases, we cannot support neither fix any more.spacedesk LeaAdministratorHi @labviewman,
you have to be connected over the internet to be able to download the spacedesk Windows Viewer app from Microsoft Store or the Windows 7 desktop version from the website https://forum.spacedesk.net#download.Once you download and install spacedesk Viewer and Server/Driver, internet connection will not be needed anymore.
Just make sure that your primary and secondary machine are connected on the same local area network.spacedesk LeaAdministratorHi @blaaue,
Thanks for sending the setup log files.
Could you please try the following:
– uninstall spacedesk via msi installer (if it’s till installed)
– go to https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d and download the troubleshooter program
– run the MicrosoftProgram_Install_and_Uninstall.meta.diagcab, select Uninstalling
– select „Not listed“ then paste these product codes (one by one – including all the previous versions installed)
spacedesk_driver_Win_10_64_v1030_BETA.msi:{FA2ABC07-9DF6-4863-A7A6-F9FF43C1EF63}
spacedesk_driver_Win_10_64_v1027_BETA.msi:{5F477E5B-9A22-417C-83FA-396854F23507}
spacedesk_driver_Win_10_64_v1018_BETA.msi:{549279AD-9EE3-4FC7-A433-C6153B94ED98}
spacedesk_driver_Win_10_64_v1014_BETA.msi:{8C330294-7E17-42D6-B17F-1D875427F066}After the steps above, please reboot your primary machine then try again to install the latest spacedesk Driver installer.
- Diese Antwort wurde geändert vor 2 Jahren, 11 Monaten von spacedesk Lea.
spacedesk LeaAdministratorHi @simpletiff916,
Did you try to switch to extension mode via Windows Display Settings? Or Display Switch?
Please check Configuration and Settings -> Windows PC (Primary Machine) chapter in the user manual.
https://forum.spacedesk.netuser-manual/spacedesk LeaAdministratorHi @cashdesigner,
Please check Configuration and Settings -> Windows PC (Primary Machine) chapter in the user manual.
https://forum.spacedesk.netuser-manual/spacedesk LeaAdministratorHi @mysteryroach,
For further analysis, could you please run spacedesk Driver Console window on your primary machine (just click the spacedesk tray icon on the task bar) then click Diagnostics -> Save All Information button then send us all the diagnostic logs.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.Please also tell us the info on you secondary machine.
What is the operating system?
Which spacedesk viewer app did you use? Android/iOS/Windows10/Windows7/HTML5?spacedesk LeaAdministratorHi @scampo,
Do you have AMD graphics adapter?
If yes, please disable the 10-bit pixel format in the AMD Radeon Software window.
Just open the Radeon Software window, click the Settings icon on the top right side, then „Graphics“ -> „Advanced“ -> disable the „10-bit Pixel Format“ then reboot your primary machine to apply the changes.spacedesk LeaAdministratorHi @nosotrospapaya,
Thanks for checking.
Back to device manager, after checking the „Show hidden devices“ + „Devices by connection“, can you find several hidden HID Keyboard Device and HID-compliant touch screen?If there’s any, please try to right-click -> Uninstall all of it.
Then check if you can now uninstall the spacedesk virtual HID device.- Diese Antwort wurde geändert vor 2 Jahren, 11 Monaten von spacedesk Lea.
Attachments:
You must be logged in to view attached files.spacedesk LeaAdministratorFor further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click „Save all information“ and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INFPlease save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
spacedesk LeaAdministratorHi @seddo_korinzu,
Could you please run the services.msc on your primary machine, then find spacedeskService and check if you can easily stop-start it.spacedesk LeaAdministratorHi @rb,
What is the current version of spacedesk on your primary machine?
Is it the latest version 1.0.27?spacedesk LeaAdministratorHi @nosotrospapaya,
can you tell us the previous version of spacedesk installed on your machine?
Can you also try to check if spacedeskService is still running?
Just run services.msc and find spacedeskService.spacedesk LeaAdministratorHi @alberto-sega,
the image file size is too big, please resize it and re-attach again.spacedesk LeaAdministratorHi @lz_zxf,
Thanks for the feedback.
It seems like this is a network discovery issue on the iOS viewer app.
Could you please check on your iPad Settings -> Privacy -> Local Network, if spacedesk is on the list and enabled?spacedesk LeaAdministratorHello to all,
Could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON
– try connect your viewer app and reproduce the touch issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.spacedesk LeaAdministratorHi @nosotrospapaya,
Thanks for the confirmation.
Could you please try the following:
1. Go to C:\Windows\System32\drivers\UMDF, find spacedeskDriverHid.dll and delete or rename it (make sure to save a copy before deleting it).
2. Reboot your primary machine
3. Open Device manager and check if you can right-click Uninstall now the spacedesk virtual HID Device.spacedesk LeaAdministratorHi @nosotrospapaya,
If it can’t be uninstalled, that means, there are still devices plugged underneath spacedesk virtual HID device.
Did you click the View -> Devices by connection?spacedesk LeaAdministratorHi @nosotrospapaya,
could you please open the device manager (just run devmgmt.msc) on your primary machine, click View tab -> select Show hidden devices and Devices by connection.
Find any spacedesk virtual devices below, if you find spacedesk virtual HID device, and there are devices underneath it, please right-click uninstall all devices one by one then uninstall „spacedesk virtual HID device“ last.By the way, please delete the old spacedeskSetup.log file, the file size seems too big now.
Then try again with spacedesk installation.- Diese Antwort wurde geändert vor 2 Jahren, 11 Monaten von spacedesk Lea.
spacedesk LeaAdministratorHello everyone,
For further analysis, could you please send us the diagnostic logs.
If you still have spacedesk installed on your machine, just click the spacedesk tray icon to open the spacedesk Driver Console, then go to Diagnostics page and click the „Save All Information“.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.If you already have uninstalled/removed spacedesk on your machine, then please send us the following logs:
– dxdiag file (run dxdiag.exe then click „Save All Information“)
– C:\Windows\INF\setupapi.dev.logSave all files in one folder then, right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
spacedesk LeaAdministratorHi @nosotrospapaya,
Could you please restart your primary machine, then try again to install the spacedesk.
If the same problem still persist, please send us the following for analysis:
– run dxdiag.exe on your primary machine, click „Save all information“ and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INFPlease save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
spacedesk LeaAdministratorHi @gazok,
You have to run 2 spacedesk Windows Viewer instances then put it on each of your monitors then connect to your primary machine.
For detailed instructions please check the Configuration and Settings chapter in the user manual https://forum.spacedesk.netuser-manual/.Januar 3, 2022 um 8:29 am Uhr als Antwort auf: need to connect multiple times sometimes on windows 11 #5329spacedesk LeaAdministratorHi @glda19,
Is spacedesk viewer connected over wireless or wired network?
Is your network stable/reliable?spacedesk LeaAdministratorHi @lz_zxf,
Could you please try to connect via HTML5 Viewer on your iPad?
Just open a web browser (e.g. Safari or Google Chrome) then go to http://viewer.spacedesk.net/, then try to connect to your primary machine’s IP address.spacedesk LeaAdministratorHi @nosotrospapaya,
Are you installing the most recent spacedesk Driver v1.0.27 (for Windows 10) from the website?spacedesk LeaAdministratorDezember 31, 2021 um 1:52 am Uhr als Antwort auf: WSL2 not starting after spacedesk installation #5307spacedesk LeaAdministratorThank you very much for the feedback.
We will investigate and try to reproduce this issue.
We will get back to you as soon as we have analyzed it.spacedesk LeaAdministratorHi @22boc,
Please check the Troubleshooting -> Network Connection in the user manual https://forum.spacedesk.netuser-manual/.PS: We moved your post to a new topic to avoid confusion.
spacedesk LeaAdministratorHi @ken95,
Please check the Troubleshooting -> Network Connection in the user manual https://forum.spacedesk.netuser-manual/.spacedesk LeaAdministratorHi @ninrez,
Could you please send us the diagnostic logs for this issue?
– open the spacedesk Driver Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the Download button first
– switch Diagnostic Collection ON
– try connect your viewer app and move a window on secondary display to reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.spacedesk LeaAdministratorBased on your other post, your primary machine operating system is Windows 7, right?
spacedesk Windows 7 Primary Machine is not supported any more.
Windows 7 life cycle has expired. Microsoft do not support Windows 7 any more – nor can we.
The current spacedesk Driver for Windows 8.1 can still be installed on Windows 7.
It works on many Windows 7 machines and configurations.
On others it does not.
These cases, we cannot support neither fix any more.spacedesk LeaAdministratorHi @syntax101,
Is your android device connected to your new router’s wifi network too?
Could you please check on your new router’s settings if the client/wifi isolation setting is enabled.
If this setting is enabled, it will prevent a direct communication between connected devices.For more details, please also check the Troubleshooting -> Network Connection chapter in the user manual https://forum.spacedesk.netuser-manual/#item_489.
- Diese Antwort wurde geändert vor 2 Jahren, 12 Monaten von spacedesk Lea.
spacedesk LeaAdministratorMy mistake, now I noticed that you have Windows 7 primary machine.
The new spacedesk Driver Console window is only available in the latest spacedesk Windows 10 driver.spacedesk Windows 7 Primary Machine is not supported any more.
Windows 7 life cycle has expired. Microsoft do not support Windows 7 any more – nor can we.
The current spacedesk Driver for Windows 8.1 can still be installed on Windows 7.
It works on many Windows 7 machines and configurations.
On others it does not.
These cases, we cannot support neither fix any more.spacedesk LeaAdministratorHi @haripriya,
Could you please try to connect with HTML5 Viewer on your iOS device.
Just open a web browser (e.g. Safari/Google Chrome) then go to http://viewer.spacedesk.net/ and try to connect to the IP address of your primary machine.spacedesk LeaAdministratorHi @alex202,
For further analysis, could you please click the „Save All Information“ button in the spacedesk Driver Console window, Diagnostics page.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.Dezember 29, 2021 um 3:19 am Uhr als Antwort auf: ServiceOpen OpenService failed! 1060 Service does not exist. #5260spacedesk LeaAdministratorPlease send the dmp file to this email: AndroidApp@spacedesk.ph
Dezember 29, 2021 um 3:15 am Uhr als Antwort auf: Cannot detect any Primary Machine (yes, I read the docs…) #5259spacedesk LeaAdministratorThank you for the feedback.
We are glad that it’s working now on your side.Dezember 28, 2021 um 1:32 am Uhr als Antwort auf: ServiceOpen OpenService failed! 1060 Service does not exist. #5245spacedesk LeaAdministratorHi @andyc,
I see, thanks for confirmation.
To further analyze the bluescreen crash, could you please send us the last 2 or 3 *.dmp files in C:\windows\minidump folder? -
AutorBeiträge