[spacedesk Lea]

Hi @natanrufino,

Native USB cable connection is not supported by spacedesk.

BUT if your android tablet supports USB tethering, you can use your USB cable to establish a direct network connection between you android tablet and primary machine.

Another option is the Android Debug Bridge Cable connection, this requires Android SDK platform tools downloaded on your primary machine.

For instruction, you can check Performance tuning -> Network Bandwidth -> USB tethering or Android Debug Bridge Cable chapter in the user manual https://forum.spacedesk.netuser-manual/.

[spacedesk Lea]

Hi @natanrufino,

Is spacedesk tray icon visible on your task bar’s notification area?
If yes, you can click it to open the spacedesk SERVER window / Console window, there you will find the current version on your machine.
OR you can check the C:\WINDOWS\System32\spacedeskServiceTray.exe -> right-click Properties -> Details tab -> File version.

[spacedesk Lea]

Hi @burntsea,

Please make sure that you have the most recent spacedesk Driver version from the website https://forum.spacedesk.net.

You can easily verify if spacedesk SERVER is installed correctly via:
– search for spacedesk Driver Console, open the window and check if spacedesk status is ON
– run services.msc, find spacedeskService if status is Running

For assistance, please check Setup Primary Machine -> Verify is Setup was Successful chapter in the user manual https://forum.spacedesk.netuser-manual/#item_448.

[spacedesk Lea]

Hi @natanrufino,
Thank you very much for sending the requested files.

It seems that uninstalling the old spacedesk HID driver is hanging.
This is a known issue in our older version, as a work around, please try to manually uninstall the old spacedesk Driver version on your primary machine before installing the latest version 1035.

For assistance, please check Uninstall on Windows Primary Machine -> Manual Uninstall (Troubleshooting Only) chapter in the user manual. https://forum.spacedesk.netuser-manual/#item_518
PS: Please make sure you do the Step 4: Uninstall spacedesk virtual HID Device (for Windows 10 only).

By the way, before you uninstall manually, could you please tell us the old version currently installed on your primary machine?

[spacedesk Lea]

Hi @natanrufino,
For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click „Save all information“ and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[spacedesk Lea]

Hi @tipek360,
In case of mirroring your primary monitor to spacedesk viewer, you can try this on your spacedesk iOS Viewer Settings -> Resolution, enable the „Use custom resolution“ and select 1920×1080, then disable the „Use native iOS device resolution“.

[spacedesk Lea]

Hi @greenbar,

Thank you very much for sending the diagnostic logs.
Based on the diagnostic logs, it seems that there’s a connection time out.

And we also noticed that you have two kinds of antivirus software on your primary machine – PC Matic Super Shield and Total AV.
Could you please check if those two antivirus software has its own exception list settings so that you can add „C:\Windows\system32\spacedeskService.exe“ to allow incoming and outgoing connection on both Private/Public network profile.

[spacedesk Lea]

Hi @henrywei,

spacedesk iOS Viewer app supports iPhone 6 Plus device.
Please check Troubleshooting -> Network Connection chapter in the user manual https://forum.spacedesk.netuser-manual/.

[spacedesk Lea]

Hi @swider1337,
Thank you very much for sending the diagnostic logs.
Based on the logs you have McAfee Firewall software on your primary machine.
Please make sure that you add „C:\Windows\system32\spacedeskService.exe“ in the exception list of your McAfee Firewall settings to allow incoming and outgoing connection on both Private/Public network profile.

[spacedesk Lea]

Hi @lapizhilera,
Thank you very mush for sending the updated log files.
We are currently analyzing it and we will get back to you as soon as we have a solution for this issue.

[spacedesk Lea]

Hi @downstairsflier,

This looks like a network connection lost, and there’s nothing we can do to fix your network.
We will release a new spacedesk Driver (v1035) in the next few days and you can try the suggested workaround below to hopefully prevent the sudden disconnection issue (during network drop out)
– enable Auto-reconnect on your spacedesk viewer app settings
– set a disconnect delay for a specific period of time, enough so that the spacedesk server will not disconnect the viewer app immediately (upon network drop) and by the time the network connection resumes the spacedesk display remains connected.
To set the disconnect delay, just run the spacedesk Driver Console -> Control -> Configuration.

[spacedesk Lea]

Great! For further questions and/or discussions, please don’t hesitate to contact us.

[spacedesk Lea]

Thank you very much for reporting this issue.
Our developer is currently checking this issue.
We will get back to you as soon as we have news regarding this issue.

[spacedesk Lea]

Hi @ifen,

We have a previous spacedesk users that verified that MS Flight Simulator does NOT support/recognize touchscreen input.
And according to that user, it can only recognize mouse input from a remote display.

We can only suggest either of the following:
1. Use mouse touch which automatically activates on your second viewer connection.
Current spacedesk’s touchscreen only supports in first spacedesk display, so on your first viewer app just activate touch screen first, then connect a second viewer app where you can move your flight simulator app and try to send the mouse touch input from there.

2. Select relative touch input in your viewer app settings (the touch input will behave as mouse pad for your primary machine).

[spacedesk Lea]

Hi @jahnavi,
Does the iOS viewer app cannot discover the primary machine’s IP address?
If yes, do you have third party firewall software installed? Or VPN (Virtual Private Network active)?
For details, please check Troubleshooting -> Network Connection chapter in the user manual.
https://forum.spacedesk.netuser-manual/

[spacedesk Lea]

Hi @hansdiegans,

spacedesk connection over native android USB debugging is not supported.
As an alternative you can try either of the following:
– Android debug bridge cable (requires Android SDK installed on your primary machine)
– USB tethering connection (if you android tablet supports USB tethering)

For assistance, please check Performance tuning -> Network Bandwidth chapter in the user manual https://forum.spacedesk.netuser-manual/.

By the way, we have moved your post to a new topic to avoid confusion.

[spacedesk Lea]

Hi @dd-b,

With Windows 10/11 primary machine, you should only enable one screen resolution on your viewer app settings.
In your case, please try to use native screen resolution only (recommended).
In case you select custom resolution, please select one that has * marked resolution, it matches your device’s aspect ratio and will not stretches/distorts your viewer screen.

As for the non-beta version, it is not yet available.
We are still in beta, we already have an expected date of release (for non beta version) but we are not sure yet.

[spacedesk Lea]

Hi @hypermox,
We have sent you the requested msi version on your email which you used to register here.
Please check.

[spacedesk Lea]

Hi @awm,
Unfortunately, DebugView.log file is still not included in the recent diagnostic folder.
Could you please try our most recent spacedesk Driver v1.0.33 on https://forum.spacedesk.net.
We have improved our diagnostic logs collection on this latest version, hopefully it will now include the DebugView.log file and other driver log files that we need to further analyze the black screen issue on your side.

Please follow the same procedure on spacedesk Driver Console -> Diagnostics:
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON
– try to connect your viewer app and reproduce the black screen issue
– switch Diagnostic Collection OFF
– click Save All Information button

[spacedesk Lea]

Hi @speedingcheetah,
spacedesk Viewer for Apple TV is not supported at the moment.

In the meantime, you can maybe try spacedesk HTML5 Viewer on your Apple TV.
Just open a web browser, then go to http://viewer.spacedesk.net/ and connect to the IP address of your primary machine.
Keep in mind that this HTML5 VIEWER is much slower than our native apps on Android/iOS/Windows.
This is due to technical limitation of HTML5/Javascript.

[spacedesk Lea]

Hi @salazar,

Can you tell us your Xiaomi device’s native screen resolution?
Maybe also send us the screenshot of the spacedesk viewer screen showing the black bar.

For further analysis, could you also please run the spacedesk Driver Console window -> Diagnostics -> click Save All Information, on your primary machine.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[spacedesk Lea]

Hi @wastanley,

Please make sure that you are using the most recent spacedesk Driver v1.0.33.
For further analysis, could you please run the spacedesk Driver Console window -> Diagnostics on your primary machine, then follow the steps below:
– switch Diagnostic ON
– connect viewer app and reproduce the error 2-5 issue
– switch Diagnostic OFF
– click Save All Information
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[spacedesk Lea]

Hi @lapizhilera,
Thanks for the feedback.
Could you please send us again the updated:
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

[spacedesk Lea]

Hi @pomkyc,

To further analyze the discovery issue, could you please run the spacedesk Driver Console app on your primary machine, then click Diagnostics -> Save All Information button, then send us the diagnostic logs.
Just right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

As for the native USB cable connection, spacedesk does not support it.
But if your Android tablet supports USB tethering, you can connect your spacedesk Viewer to you primary machine over USB tethering connection.
For assistance, please check Performance tuning -> Network Bandwidth -> USB tethering chapter in the user manual https://forum.spacedesk.netuser-manual/.

[spacedesk Lea]

Hi @vikash,

Are you trying to connect both PCs over a cross over ethernet connection?
If yes, did you set a static IP address on both machine’s ethernet adapter properties?
For assistance, please check the instruction on this link https://helpdeskgeek.com/networking/connect-two-computers-using-a-crossover-cable/.

[spacedesk Lea]

Hi @swider1337,
For further analysis, could you please run the spacedesk Driver Console app on your primary machine, then click Diagnostics -> Save All Information button, then send us the diagnostic logs.
Just right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

Can you also please tell us your secondary machine info:
– Operating system
– spacedesk Viewer app type (Android/iOS/Windows7/Windows10/HTML5)?
– Network type (wired/wireless)?

[spacedesk Lea]

Hi @lapizhilera,
Thank you very much for sending the logs.
Could you please try the most recent spacedesk Driver v1.0.33 available on our website

Forum

[spacedesk Lea]

Hi @schneider97,
Thank you very much for sending the diagnostic logs.

1. Based on the logs the spacedesk server status was stopped.
Did you manually switch off the spacedesk Server (in the spacedesk console app) after the disconnect? Or did it switch off automatically after disconnect?

2. Did you turn off the In-game overlay settings in the Nvidia GeForce Experience window, then reboot?

[spacedesk Lea]

Hi @kjstech,
On spacedesk Windows 10 Viewer app, please check the Settings -> Display -> Keep display on if it’s active.

[spacedesk Lea]

Hi @kjstech,
If you are using spacedesk Windows 10 Viewer app (from Microsoft Store), you can disable the screen view transformation via Settings -> Display -> View transformations.

If you are using spacedesk Windows 7 Viewer app (Desktop version 0.9.37), the option to disable the screen view transformation is not yet available and might not be available any time soon.
We are currently very busy with higher prioritized features and bug fixes.

[spacedesk Lea]

Hi @ner1kel,

Unfortunately we cannot watch the attached mp4 file your sent, it exceeds the allowed file size.
Could you maybe upload it on dropbox (or other cloud storage app), or maybe on youtube?

For further analysis, could you also please send us the following logs:
– most recent *.dmp file in C:\Windows\Minidump folder
– diagnostic logs generated via spacedesk Driver Console -> Diagnostics -> Save All Information.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[spacedesk Lea]

Hi @francois,

Please make sure that you have the updated primary graphics adapter driver.
Desktop duplication on Windows 10 only works if your primary machine’s graphics adapter is updated and supports WDDM 2.0 – above.
To check, please run dxdiag.exe, go to the (primary) Display tab and check if the Driver Model is WDDM 2.0- above.

If graphics adapter is already updated and still has WDDM 1.3 – below driver model, then this is a Windows IddCx Display Driver limitation and there’s nothing we can do about.

[spacedesk Lea]

Hi @angeldevoid,
Current spacedesk Windows Viewer app cannot handle auto rotation yet, so you have to do the workaround via rotation lock on/off option in the display settings of your secondary machine.

[spacedesk Lea]

Hi @salazar,
Please make sure that on your Android Viewer Settings -> Resolution -> Use native android device resolution is checked.
Then on primary machine side, you can change the secondary display resolution to its native resolution via Display Settings window.

[spacedesk Lea]

Hi @angry7,
We have sent you the link where to download the spacedesk_driver_Win_10_64_v1024_BETA.msi on your email that you used to register here in the forum. Please check.

[spacedesk Lea]

Hi @ranvet,
That’s expected as long as this VPN (MBTun Userspace Tunnel #3/10.67.225.171/53) is active on your primary machine it might prevent spacedesk from network discovery.
Another thing you can try is to add „C:\Windows\system32\spacedeskService.exe“ into the „Allow List“ of your Malwarebytes settings to exclude spacedesk from all detections.

[spacedesk Lea]

Hi @ranvet,

Thank you very much for sending the diagnostic logs.
Log shows that there is an active VPN (Virtual Private Network)
MBTun Userspace Tunnel #3/10.67.225.171/53
Maybe this is the VPN of the installed Malwarebytes Antivirus software?

Please also check spacedesk Instruction Manual chapter
TROUBLESHOOTING->Network Connection->VPN (Virtual Private Network)

[spacedesk Lea]

Hi @righteoushundred,
Thank you very much for sending the diagnostic logs.
The logs do not show any errors nor anything unusual. Sure that logging was enabled in spacedesk Driver Console while the issue happened?

Firewalls sometimes cause such disconnects.
We see that Kaspersky firewall is installed.
Did you tell the Kaspersky firewall not to block C:\Windows\system32\spacedeskService.exe on TCP/IP port 28252 ?

PS: Please always make sure to update Windows Primary machine to the most recent spacedesk version (we see that you still have Beta RC v1.0.30 – there is a newer one available already)

• Diese Antwort wurde geändert vor 2 Jahren, 9 Monaten von spacedesk Lea.

[spacedesk Lea]

Hi @ranvet,
Could you please open the spacedesk Driver Console (just click the spacedeks tray icon in the task bar), click Diagnostics -> Save All Information.
Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

By the way, can you also tell us which spacedesk Viewer app are you using? Android/iOS/Windows/HTML5?

[spacedesk Lea]

Hi @xnerey,

spacedesk display refresh rate can be changed via spacedesk Viewer App’s Settings -> Quality/Performance/Compression -> Custom FPS.
You can only select 30fps or 60fps values and the spacedesk display will have either 30Hz or 60Hz refresh rate.

[spacedesk Lea]

Hi @blaaue,

Thanks for sending the updated setup log files.
Based on the setup log files, spacedesk Drivers seems to install properly.
Could you please check if spacedesk Server is running on your primary machine, just run services.msc and check if you can find the spacedeskService with status „Running“ and if you can find spacedesk tray icon in the task bar notification area.

By the way, please try the most recent spacedesk Driver version 1.0.31 on the website https://forum.spacedesk.net.

[spacedesk Lea]

Hi @ranvet,
Please check Troubleshooting -> Network Connection chapter in the user manual https://forum.spacedesk.netuser-manual/.

[spacedesk Lea]

Hi @mysteryroach,
Did you try to manually input the Hotspot IP address on your viewer app?

[spacedesk Lea]

Hi @orgue,
Once you press ESC key, the mouse pointer will show up then you can now click the three-bar menu on the top-left of the HTML5 viewer screen.

[spacedesk Lea]

Hi @greenbar,
Thank you very much for sending the diagnostic logs.
Could you please open the Windows Display Settings (just right-click on the desktop screen then select Display Settings), then check if you can find a detached secondary display while spacedesk is showing „Connected – Display OFF“.
If there’s a detached secondary display, please attach it by selecting „Extend these displays“ underneath Multiple displays dropdown menu.

[spacedesk Lea]

Hi @mikhal980,
For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click „Save all information“ and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[spacedesk Lea]

Hi @gazok,
Please resend your diagnostic logs as zip file.
Just right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[spacedesk Lea]

Hi @blaaue,
Thank you very much for the feedback.
Could you please send us the following updated log files:
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

[spacedesk Lea]

Hi @greenbar,

Thank you very much for sending the debugview log file.
Based on the log file, it seems like the spacedesk Graphics Adapter driver was not installed correctly.
For further analysis, could you please send us the complete diagnostic information via spacedesk Driver Console app.
Please follow the steps below:
– switch Diagnostic ON
– connect the viewer app and reproduce the issue
– switch Diagnostic OFF
– click „Save All Information“
PS: Please make sure that Diagnostic mode is OFF before saving all the information then send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

• Diese Antwort wurde geändert vor 2 Jahren, 10 Monaten von spacedesk Lea.

[spacedesk Lea]

Hi @awm,
Thank you very much for sending the diagnostic information.

1. Please make sure BOTH sides are updated to new versions:
spacedesk Driver v1.0.31 On Windows 10 ( https://forum.spacedesk.net )
spacedesk Viewer v0.9.92 on Android (update from Google Play Store).

2. If the above doesn’t help, please update your AMD Radeon R6 graphics driver to newest version.
You can download the latest graphics driver installer from their website https://www.amd.com/en/support.

3. If it still does not work, please send diagnostic information again.
Attention: The diagnostic information which you sent before was incomplete. Did you switch diagnostic mode to OFF before saving to file? Please make sure that a file named DebugView.log is present and included in the logfiles.

[Autor]

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