[jordzus]

Hi @spacedesk-marcel, @spacedesk-christian,
Thank you for your willingness to help me solve my problem.
I would exclude Windows Firewall and Antivirus, Spacedesk is added to the exceptions. I have the router from the network operator, and I cannot change any settings.
I checked the HTML5 Viewer connection, and unfortunately it doesn’t work. But as in the case of Spacedesk Driver Console, HTML5 connects via the cellular network (mobile data).
I don’t know what other changes may have occurred on my network, maybe the operator changed some settings.
Thank you and best regards

[jordzus]

Hi @spacedesk-christian,
I have the latest versions for Android and Windows, I have cleared all data on my smartphone, the problem still exists.
In the case of a USB connection, I don’t know if anything was saved in the diagnostics because I did not notice any reaction of the application to connecting the cable (I am sending the attachment).
I’m surprised why image transmission works via a cellular network.
I don’t know why, but when I had „Internet Protocol version 6 (TPC/IPv6)“ checked in the network card settings, in the Spacedesk driver console, in Communication interfaces>Network adapters>I had the address from the version 6 protocol, when I disabled this protocol in the settings I got an address in version 4 (TPC/IPv4).
I thought this would solve the problem, but unfortunately it didn’t help. This change did not affect your cellular connection.

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[jordzus]

Hi @spacedesk-christian,
I added spacedesk to the exceptions and also tried with the antivirus disabled, the problem still occurs.

[jordzus]

Thanks,
I am sending the collected data in the attachment.

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[jordzus]

I will add one more thing, because I don’t know if we understood each other well.
I cannot connect to my PC via tablet/smartphone. I get the message „Display connected“ – black screen – and the message „The network bandwidth is low…“. On my PC in Spacedesk I get the message „error: connection lost“. Sometimes it’s 1 second and other times it’s 4 seconds, no picture during that time.

[Autor]

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