Forum Foren spacedesk Discussions update Win_10_64_v1049_BETA error

Ansicht von 12 Beiträgen – 1 bis 11 (von insgesamt 11)
  • Autor
    Beiträge
  • #9548
    Jack
    Teilnehmer

    Hi, I am having trouble updateing spacedesk.from Win_10_64_v1037_BETA updateing to Win_10_64_v1049_BETA error。File zip containsing spacedeskSetup.log file and setupapi.dev.log ,Any advice? Thank you.

    Attachments:
    You must be logged in to view attached files.
    #9606
    spacedesk Lea
    Administrator

    Hi @t1123578579gmail-com,
    Thank you very much for sending the log files.
    Based on the logs, the failed installation was caused by an access denied error upon spacedesk driver installation.
    Please make sure your current user account has Administrator privilege.

    #9610
    Jack
    Teilnehmer

    Account is administrator,Windows defender is also closed

    Attachments:
    You must be logged in to view attached files.
    #9612
    spacedesk Lea
    Administrator

    Hi @t1123578579gmail-com,
    Could you please try the following steps on your primary machine.
    – right-click C:\Windows\Temp folder -> Properties -> Security tab -> Advanced -> Permission tab -> Continue
    – check if you find the Users or Authenticated Users and make sure it has Full Control access
    If none, just Add -> Select a principal, then type „Users“ and click Check Names and click OK
    – Then make sure to check the Full Control access for the Users then click Apply -> OK.
    After following the steps above try to run-install again the spacedesk MSI installer.

    By the way, instead of spacedesk version 1049, please try the latest version 1050 which is now available on our website https://forum.spacedesk.net.

    • Diese Antwort wurde geändert vor 2 Jahren, 1 Monat von spacedesk Lea.
    #9614
    Jack
    Teilnehmer

    Hi。All permissions are available. I have tried to install spacedesk version 1049, but the problem still exists。

    Attachments:
    You must be logged in to view attached files.
    #9616
    spacedesk Lea
    Administrator

    Hi @t1123578579gmail-com,

    Next: Can you please try the same thing in this folder „C:\Users\lengqiu\AppData\Local\Temp“ ?

    #9618
    Jack
    Teilnehmer

    OK。This account is my current administrator account。Thank you very much。I have to say this is great software. I need it very much。I’m sorry,Please forgive my poor English。

    Attachments:
    You must be logged in to view attached files.
    #9641
    spacedesk Lea
    Administrator

    Hi @t1123578579gmail-com,
    Did it help? Can you install now the spacedesk installer?
    Or is it still problematic?

    #9651
    Jack
    Teilnehmer

    Hi.Thanks for your help, it still prompts the same error.

    #9657
    spacedesk Lea
    Administrator

    Hi @t1123578579gmail-com,

    Can you please download the Microsoft Troubleshooter program here:
    https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d
    Run the “MicrosoftProgram_Install_and_Uninstall.meta.diagcab”, select Installing.
    After that, please try again with the spacedesk driver installer.

    If it did not help, please send us again the following updated logs:
    c:\users\Public\spacedeskSetup.log
    C:\Windows\inf\setupapi.dev.log
    C:\Windows\inf\setupapi.app.log

    #10783
    Jack
    Teilnehmer

    Hi.I have tried to use this tool, but it has no effect.

    Attachments:
    You must be logged in to view attached files.
    #10787
    Jack
    Teilnehmer

    Thank you. After the system was reinstalled last night, the problem was solved。

Ansicht von 12 Beiträgen – 1 bis 11 (von insgesamt 11)
  • Das Thema „update Win_10_64_v1049_BETA error“ ist für neue Antworten geschlossen.