Unable to connect

[indianium]

Im unable to connect my phone to my pc . Its showing on the app but when i try to connect it says connecting to my pc and the shows connection failed . Please help

[spacedesk Nicole]

Hi @indianium,

Did you notice any error notification on the primary machine?

For assistance, please also check the troubleshooting chapters of our user manual https://spacedesk.net/user-manual.

[spacedesk Nicole]

Hi @indianium,

In case the troubleshooting chapters of our user manual did not help,
please send us the diagnostic logs of this issue for further analysis:
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON
– connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[Autor]

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