Forum Foren spacedesk Discussions Stuck on primary driver setup

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  • #12672
    carsonolson99
    Teilnehmer

    Will only let me repair or delete the file, I’ve allowed the file though my 3rd party firewall, but for some reason its still not working

    #12673
    carsonolson99
    Teilnehmer

    Anyone can help me?

    #12675
    spacedesk Lea
    Administrator

    Hi @carsonolson99,

    On which part of the setup did it get stuck? What was shown in the installer window?
    FYI: If you already see the Repair or Remove option, it means spacedesk installation was able to finish.

    For further analysis, could you please send us the following:
    – run dxdiag.exe on your primary machine, click „Save all information“ and send us the output file
    – spacedeskSetup.log file located in C:\Users\Public
    – setupapi.dev.log file located in C:\Windows\INF

    Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

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