Spacedesk switches mouse off

[wimorrison]

I have been using SpaceDesk with a Dell Latitude 7490 connected via USB to an iPad to present a second screen and it has performed without faut of issue for a long time. I switch off the touch screen on the iPad because people touch the screen and it causes issues. Only the laptop is able to interact with the program, the iPad is purely a remote screen showing one aspect of the program.

I have changed to a Dell Latitude 7430 with touchscreen and I have a major issue because when I connect the same iPad to the new laptop with Spacedesk running I cannot operate the mouse, in fact it disappears and I need to use the touch screen on the laptop, but the program is not suited to a touchscreen interface.

How can I resolve this so that when I connect the iPad to the laptop the mouse continues to operate?

I am using Win11 23H2 (OS Build 22635.4225) The configuration from Spacedesk is;

spacedesk DRIVERS
————————-
Device Name : spacedesk Graphics Adapter
Version: 10.2.382.167
Device ID : SWD\{1BAAD4AC-CD9D-4207-B4FF-C4F160604B13}\0000
Status : OK
Error Code : 0
PNPClass : Display
Service : WUDFRd
HardwareID[0] : VID_DATRONICSOFT_PID_SPACEDESK_VIRTUAL_DISPLAY_0003

Device Name : spacedesk virtual Bus
Version: 1.0.455.42
Device ID : ROOT\SPACEDESK_VIRTUAL_BUS\0000
Status : OK
Error Code : 0
PNPClass : System
Service : spacedeskDriverBus
HardwareID[0] : Root\VID_DATRONICSOFT_PID_SPACEDESK_VIRTUAL_BUS_0001

Device Name : spacedesk Android Control
Device ID : ROOT\SPACEDESK_ANDROID_CONTROL\0000
Status : OK
Error Code : 0
PNPClass : System
Service : spacedeskDriverAndroidControl
HardwareID[0] : ROOT\VID_DATRONICSOFT_PID_SPACEDESK_DRIVER_USB_ANDROID_0001

I hope you can solve this as I now rely on SpaceDesk to show others what I am doing. I should say that this is non-commercial and I am simply displaying a screen from the control program I use to control an exhibition model railway. You can see it running here https://wimorrison.com/kaninchenbau.

[wimorrison]

I attach the file when the iPad is connected and Spacedesk is running. I had to do a screen grab because the mouse doesn’t work to let me grab the text as I did above 🙂

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[wimorrison]

I have tried switching off the touchscreen and unfortunately that immediately work 🙁 as the mouse still ceases to function immediately Spacedesk is connected 🙁

[wimorrison]

I attach the Spacedesk settings as exported by SpaceDesk

• Diese Antwort wurde geändert vor 1 Woche, 2 Tage von wimorrison.

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[spacedesk Nicole]

Hi @wimorrison,

thank you for the details.
Could you please clarify which is not working – is it the Dell’s touchpad or its touchscreen?

If it’s the touchpad, could you please check in the Touchpad settings if „Leave touchpad on when a mouse is connected“ is checked? Please see the attached screenshot for reference.

• Diese Antwort wurde geändert vor 1 Woche, 1 Tag von spacedesk Nicole.

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[wimorrison]

Nicole,

Excellent, such a simple fix, though it is somewhat hidden in Win11, and strangely I have did not set that on the old laptop (I just checked it) – no matter it is working perfectly.

Thank you.

[spacedesk Nicole]

Hi @wimorrison,

glad that it is now working on your side.
We will now close this topic.

[Autor]

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