Preserve USB settings when updating software

[dougw03]

Hello, I use SpaceDesk on my work PC which has a lot of controls by the company’s IT. The company uses a piece of software which does not allow .cmd programs to run without IT’s permission. When I update my spacedesk console, the USB Cable Driver toggles „OFF“ by default even though it was ON before. In order to toggle it ON, a program called „usbsettings.cmd“ needs to be run which requires IT escalation. I don’t need IT permissions to run the .msi installer but I do need it for this. Therefore, is there anyway that spacedesk can preserve the USB cable setting when performing an upgrade? I fear my company’s IT will get frustrated with my requests every time I need to do a server update. The same applies for turning on videowall and I’m sure any other feature which runs a CMD in the background.

[spacedesk Christian]

Hi @dougw03,
Thank you very much for the input.
This needs to be discussed with the spacedesk team. we will get back to you as soon as possible.

[dougw03]

Thanks Christian. Or perhaps can you implement the USB cable driver toggle in a way that does not leverage the command line? Perhaps you can install the driver when I run the msi installation and then have the GUI toggle enable the support without running a command line script? Thanks again

[spacedesk Christian]

Hi @dougw03,
We have released a new spacedesk Driver v2110 on the website.
please try it and let us know if it solves your problem.
looking forward to your feedback!

[dougw03]

Hello @spacedesk Christian, I wanted to report back that the new feature works great and I no longer get prompted by the IT application to enable USB. Thank you for the prompt resolution on this. This will save me a lot of headaches when I need to upgrade in the future.

[spacedesk Christian]

Hi @dougw03,
No problem, Glad it worked out for you!
We will now close this topic. In case you encounter any spacedesk-related issues, just let us know and we’ll be happy to assist you.

[Autor]

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