Please Help Me: Disconnected by server error

[PeltierDevice]

Hello, spacedesk
I have a critical error to connect display so could you help me?
If you need more information to solve this error,
I will give you any of them.

Error Dialog

Disconnected
Disconnected by server error
Error Code: 2-5-
Error Info: 0-5-
Connected Time: 00:00:01

Primary Machine (Windows Laptop)

OS: Windows 10 Home 64bit (ver. 20H2)
Graphics Adapter: Intel UHD Graphics 630
Network Type: wireless
spacedesk Driver Version: 1.0.14

Secondary Machine (iPad 6G)

OS: iOS 14.7.1
Network Type: wireless
spacedesk App Version: iOS app v 1.0.44

Thanks

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[spacedesk Lea]

Hi @peltierdevice,

To further analyze this issue, please download the spacedesk diagnostic script here, then extract it.
https://www.dropbox.com/s/z8h5llgi8c2ig3g/2021_spacedeskDiagnosticTool.zip?dl=0

Inside you will find spacedeskDiagnosticTool.cmd, just right-click it then run as administrator.
This script will start a debug view app to capture spacedesk debug traces.
On step 5 it will prompt you to reproduce the issue (by connecting the viewer app and wait for the issue to happen), make sure to do this before pressing any key to continue.
After the script is done, a folder will be created on the same folder as the script file which contains various log files that we need for analysis.
Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

[Autor]

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