Forum Foren spacedesk Discussions Failed to install new version 2

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  • #12065
    hww
    Teilnehmer

    hello; i tried to install spacedesk driver for windows11 and just before i run the app as administrator or (just open the app) it keeps asking for ( spacedeskconsole.exe) that i can not find on my computer
    would you help me please!

    Thank you!!

    #12068
    spacedesk Lea
    Administrator

    Hi @hww,

    Can you please send us the screenshot of the installer asking for spacedeskConsole?

    Is this the first time you install spacedesk? Or do you already have a previous version and you are trying to update to latest version?

    For further analysis, please also provide the following files:
    – run dxdiag.exe on your primary machine, click „Save all information“ and send us the output file
    – spacedeskSetup.log file located in C:\Users\Public
    – setupapi.dev.log file located in C:\Windows\INF

    Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
    Looking forward to your feedback.

    PS: We moved your post to a separate topic to avoid confusion.

    #12072
    hww
    Teilnehmer

    hello; here’s the folder

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    #12077
    spacedesk Lea
    Administrator

    Hi @hww,
    Thanks for sending the requested files.
    Based on the logs, spacedesk v1057 installation succeeded.
    And you can find the spacedeskConsole.exe in C:\Windows\System32 directory.

    Are you sure that the installer fails? Did it show any error message?
    Can you please also send us the screenshot of the installer asking for spacedeskConsole?

    #12090
    hww
    Teilnehmer

    hello
    i still couldn t find the spacedeskconsole.exe

    here s the msg i got when i run the app

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    #12092
    hww
    Teilnehmer

    and when i ask my pc to fix
    here the msg that i have

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    #12103
    spacedesk Lea
    Administrator

    Hi @hww,
    Can you please verify the following:

    1. Check if you can find these files in your primary machine:
    C:\Windows\System32\spacedeskService.exe
    C:\Windows\System32\spacedeskServiceTray.exe
    C:\Windows\System32\spacedeskConsole.exe

    2. Check if spacedeskService is running.
    Just run „services.msc“, find spacedeskService and check if the status is „Running“.

    3. Check in your taskbar’s notification area if spacedesk tray icon is visible.
    Please check the attached screenshot.

    • Diese Antwort wurde geändert vor 1 Jahr, 5 Monaten von spacedesk Lea.
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    #12109
    hww
    Teilnehmer

    i m sorry but i can not find these files
    c :\Windows\System32\spacedeskService.exe
    C:\Windows\System32\spacedeskServiceTray.exe
    C:\Windows\System32\spacedeskConsole.exe

    #12115
    spacedesk Lea
    Administrator

    Hi @hww,

    Have you also checked these?

    2. Check if spacedeskService is running.
    Just run “services.msc”, find spacedeskService and check if the status is “Running”.

    3. Check in your taskbar’s notification area if spacedesk tray icon is visible.
    Please check the attached screenshot.

    • Diese Antwort wurde geändert vor 1 Jahr, 5 Monaten von spacedesk Lea.
    #12118
    hww
    Teilnehmer

    hello

    i can not find spacedeskservice in the services.msc

    but i can find spacedesk tray icon on my desktop.

    i think that the problem is my pc did not douwnload the .exe : i have a galaxybook*

    #12119
    hww
    Teilnehmer

    does your app have a version 64 bit ARM?

    #12120
    spacedesk Lea
    Administrator

    I see.. spacedesk does not support ARM processors.

    • Diese Antwort wurde geändert vor 1 Jahr, 5 Monaten von spacedesk Lea.
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