Forum Foren spacedesk Discussions Error while uninstalling spacedesk

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  • #27877
    Uhh25
    Teilnehmer

    Hey I got this error when I tried to uninstall spacedesk. The error is “An error occurred while installing the Spacedesk driver. The installation will be stopped. Please restart your computer and run this setup again.” I have restarted my computer several times and it still doesn’t work. Is there any solution?

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    #27879
    spacedesk Nicole
    Administrator

    Hi @uhh25,

    please send us the following files:
    – run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
    – spacedeskSetup.log file located in C:\Users\Public
    – setupapi.dev.log file located in C:\Windows\INF

    Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    #27885
    Scruff67
    Teilnehmer

    I am experiencing the same issue… Am attaching as instructed in above post.

    Thanks for any assistance you can provide!!

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    #27887
    Scruff67
    Teilnehmer

    Sorry just noticed they needed to be zipped.. here is all three files in a zip!

    Thanks again!

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    #27898
    spacedesk Nicole
    Administrator

    Hi @scruff67,

    it seems that you are trying to reinstall spacedesk.
    Have you tried to reboot the machine before running the installer?

    #28005
    Scruff67
    Teilnehmer

    Hi Nicole,

    Thanks for your reply.

    Yes, the machine has been rebooted several times since the original installation was uninstalled, and before this attempt at re-installation.

    thanks, Scruff

    #28020
    spacedesk Nicole
    Administrator

    Hi @scruff67,

    based on the log files, the spacedesk drivers are properly installed.
    The failure came from starting the spacedesk service with an access denied error.
    Does the user account where spacedesk is being installed has administrator privileges?

    #28115
    Scruff67
    Teilnehmer

    Hi again Nicole!

    Yes, the account in use does have administrator privileges.

    Thanks! Scruff

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