Forum Foren spacedesk Discussions error while installing spacedesk

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  • #25051
    right
    Teilnehmer

    I am attaching the log files in a zip folder as you requested. I also want to add that when installing on a secondary device, the spacedesk driver gives an error, I will also attach photos of the errors in a zip folder.

    #25052
    right
    Teilnehmer

    Sorry, I forgot about the file size limit, in this message I attached the same thing but in a smaller file size.

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    #25061
    spacedesk Christian
    Administrator

    Hi @right,

    We have split your issue with installing spacedesk to a new topic to avoid confusion.
    to further analyze this issue, could you please provide us with the following files?
    – run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
    – spacedeskSetup.log file located in C:\Users\Public
    – setupapi.dev.log file located in C:\Windows\INF

    Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    #25072
    right
    Teilnehmer

    Christian, you and I had a misunderstanding, when I talked about the error with installing the server application, I meant that this error appears on the secondary device, I told you this because I thought that it could help you solve the problem with the SpaceDesk Viewer program (problem already solved thanks to you). I have no intention of using a server application on a secondary device, on the main computer the application works without errors, I apologize for that.

    #25073
    spacedesk Christian
    Administrator

    Hi @right,

    I see, thank you for clearing it up. we are now currently investigating this issue as well. we will update you once again

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