Forum Foren spacedesk Discussions error in installing the program

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  • #12245

    downloaded spacedeck , specified the path to the folder , games > spacedeskTemporarySetupFiles > amd64 . apart from this folder , there is nothing else , it is empty , I tried to reinstall the program and update the drivers , nothing helps

    spacedesk Lea

    Hi @mcclack

    Our MSI installer is designed to delete the spacedesk program files after installation that’s why it is expected to be emptied.

    Did the installer returns any error message box during installation?
    Is this the first time you install spacedesk? Or do you already have a previous version installed?

    For further analysis, please send us the following:
    – run dxdiag.exe on your primary machine, click „Save all information“ and send us the output file
    – spacedeskSetup.log file located in C:\Users\Public
    – file located in C:\Windows\INF

    Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

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