display connected, but no image

[nerals]

display is connected but i dont have image. Virtual monitor driver is uninstalled

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[spacedesk Lea]

Hi @nerals,

Thanks for sending the diagnostic logs.
However, it is still missing some log files e.g. DebugView.log file.
Please follow the steps below and send us the updated logs:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

By the way, we just released a new spacedesk Driver v1.0.54, please try it.

[Autor]

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