Disconnected – Display Off

[Elias2000K]

Whenever I want to connect my IPad to my PC, the IPad says for a moment: „Disconnected – Display Off“ and then SpaceDesk is closed.
I reinstalled the programs on both devices but it didn’t help.
does anyone have an idea what could be causing this?
My laptop isn’t that young anymore…

have a :
CPU: Intel(R) Core(TM) i7-2675QM CPU @ 2.20GHz
GPU: AMD Radeon 6600M and 6700M Series
RAM: 12GB 1333MHz

[Elias2000K]

Immer wenn ich mein IPad mit mein Pc Verbinden will steht auf das IPad für ein Moment: „Disconnected – Display Off“ und dann wir SpaceDesk beendet.
Hab die Programme auf beiden Geräten Neu Installiert hat aber nichts gebracht.
hat jemand ein Plan woran das liegen kann?
Mein Laptop ist nicht mehr ganz der Jüngste…

Hab ein :
CPU:Intel(R) Core(TM) i7-2675QM CPU @ 2.20GHz
GPU:AMD Radeon 6600M and 6700M Series
RAM:12GB 1333MHz

[spacedesk Lea]

Hi @elias2000k,

Is your primary machine Windows 10/11?
If yes, please send us the diagnostic logs of this issue, just follow the steps below:
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the disconnect issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[Elias2000K]

Hello Spacedesk Lea,

Thank you very much for your answer where should I send the .zip file?
Do you have an email address for me?

best regards
Elias

[spacedesk Lea]

you can attach the zipped folder here on your next reply

[Autor]

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