Forum Foren spacedesk Discussions Desktop viewer doesnt show any windows, phone does fine on same server PC

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  • #24774
    tiny10dude
    Teilnehmer

    Hello,
    My phone can view and control my other PC perfectly. When trying to access that same PC from my laptop, most of the screen doesnt show any windows live. to elaborate, i can press start menu and see it, and click programs, but i wont see them load. if try to open or close or interact with any window, nothing will be seen on my viewer. its virtually frozen in every way with the exception of being able to see start menu load, and the taskbar updating and flashing when i load windows, those windows just dont appear.

    looking at that client desktop in person, i can see the windows pop up, the viewer just doesnt see any of it.

    i hope i was able to convey this strange behavior. and everything works perfectly fine when controlling it from my phone, so i believe the issue is the „spacedesk Viewer for Windows 7“. (i cannot download the windows 10/11 version as there is no exe, and only windows store version, which i dont have access to.)

    video showing what i see:
    [video src="https://i.imgur.com/QGcVm1K.mp4" /]

    Thanks for any help on this issue!

    #24775
    spacedesk Nicole
    Administrator

    Hi @tiny10dude,
    the spacedesk display is on extension mode. The window must be dragged from your main display to the spacedesk display.

    If you wish to mirror/duplicate your main display to the spacedesk display, please change it via the Windows Display Settings. For further details, please refer to Desktop Extension or Desktop Duplication (mirror) Settings in Display Control Panel topic of our user manual, https://manual.spacedesk.net/DesktopExtensionorDesktopDuplica.html.

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