Connected Display off (phone display) and PC display freezes

[Wahab]

Please find debug in attachment
my phone display shows disconnected with black scree
on my PC, I cannot do anything as it is frozen until I disconnect manually from the phone

Appreciate looking into this

Thanks

[Wahab]

re-upload

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[spacedesk Lea]

Hi @wahab,

Unfortunately, we cannot download your attachment, *.7z is not allowed.
Could you please follow the steps below on how to get the diagnostic logs for this issue for further analysis.

– open the spacedesk Driver Console app -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the issue then disconnect manually
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[Autor]

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