Connected – Display OFF and Error code 2-5 Error Info 0-5

[redmask]

The program was running fine for me for 2 days but in one of the sessions it started getting this error and I haven’t got the program to run normally again. It still connects but the secondary device shows Connected – Display OFF. After about 1 minute it will show the error message. I’ve attached the diagnostics zip after reproducing the error. I need help!

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[spacedesk Lea]

Hi @redmask,

Thanks for sending the diagnostic logs.

Can you please try to add spacedeskService in your McAfee Firewall settings (and in 360 Total Security if setting is available)?
Just open your McAfee Firewall settings, click Ports and System Services then click the Add button.
System Service Name: spacedeskService
Local TCP/IP Ports: 28252
Local UDP Ports: 28252

For reference, please check https://forum.spacedesk.netwp-content/uploads/2022/04/McAfeeFirewallSettings-spacedesk.jpg

Then check if the disconnect issue after 1 minute will still happen.
If it happens, could you please send us the diagnostic logs of the issue upon disconnect. Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the display off issue (until the error code appears in the viewer app)
– switch Diagnostic Collection OFF
– click Save All Information button

[redmask]

It works now after adding the ports to McAfee. Thank you so much!

[Autor]

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