Connected Black Screen

[takoejalko]

I have downloaded spacedesk, and i tryed using it, everything is conected, it shows my 2nd monitor (Ipad) but its black screen i dont know what to do.

[takoejalko]

I have downloaded spacedesk, and i tryed using it, everything is conected, it shows my 2nd monitor (Ipad) but its black screen i dont know what to do.

[spacedesk Lea]

Hi @takoejalko,

For further analysis, could you please send us the diagnostic logs of the black screen issue.
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the black screen issue
– switch Diagnostic Collection OFF
– click Save All Information button (just select „No“ if a dialog box appears)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[Autor]

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