Can’t use GestureSign with spacedesk

[wlioi]

The touch track jumps to the edge of the screen.

[wlioi]

pic

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[spacedesk Lea]

Hi @wlioi,

What is your secondary machine? Android/iOS/Windows?
Could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app (in your primary machine) by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the issue (touch track jumps to the edge of the screen)
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

• Diese Antwort wurde geändert vor 2 Jahren von spacedesk Lea.

[wlioi]

I tried it again and offered more tests if needed

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[wlioi]

What is your secondary machine? Android/iOS/Windows?
———
I have two pads. Their systems are harmony os2.0 and 3.0\It could be Android 11

[spacedesk Lea]

Hi @wlioi,

Thanks for sending the diagnostic logs.

So you are using the spacedesk Android Viewer app from the Google Playstore, right?

However, it seems that you did not download the Debug View first before switching the diagnostic ON..
Could you please try again with Debug View available, then send us the updated diagnostic logs.

[wlioi]

Yes, using the spacedesk Android Viewer in Google Playstore

@spacedesk Lea

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[spacedesk Lea]

Does GestureSign works on your primary machine without spacedesk connected?
Is your Windows 11 primary machine touch screen capable?

• Diese Antwort wurde geändert vor 2 Jahren von spacedesk Lea.

[wlioi]

Without spacedesk, I couldn’t use the console’s touch screen capabilities. I don’t have a touchscreen monitor. No other touch screen problems have been found on spacedesk. The touch screen display is normal, but the touch screen trajectory of GestureSign will become a straight line on the edge of the screen, only to perform the sliding function. In addition, using win11 touch gestures in spacedesk is normal.

[wlioi]

I uploaded a new demo video

[spacedesk Lea]

Maybe that’s the problem. Maybe GestureSign only works on Windows tablet or Windows PC with touch screen main monitor.
Please contact GestureSign support and verify if this app works on a normal desktop PC that don’t have touch screen monitor.

[wlioi]

Well, thank you for your work

[Autor]

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