Can’t Unistall / Install the driver.

[chaozz]

Hello. I’m trying to update to the latest spacedesk driver, but the installer keeps failing (I get a ‚installer not responding‘ message). I am trying to unistall the old version to see if that could be the cause, but i get the same error message as install. I don’t know what to do. This just happens with spacedesk, all other apps install and work just fine.

[spacedesk Lea]

Hi @chaozz,
For further analysis, please send us the following:
– run dxdiag.exe on your primary machine, click „Save all information“ and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[chaozz]

Here are the files you requested. Let me know if there’s anything else you need.

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[spacedesk Lea]

Hi @chaozz,
Thanks for sending the requested logs.
The logs doesn’t show any new traces upon running the spacedesk msi installer.
I assume, the installer immediately hangs even before spacedesk trace logging.
Could you please try the steps below:
– Run „services.msc“
– Find „Windows Installer“ then double click it
– On the drop down menu of Startup type, select ‚Automatic‘ -> OK, then close the window.
– Reboot the machine, then try again with spacedesk installer and let us know your result.

[chaozz]

Hello. I tried that but i cannot change the startup type. The option is disabled. I’m attaching a screenshot.

I have the option to start the service manually, when I do, the installer still fails to work.

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[chaozz]

Hello, I found a „solution“, I manually started the service but kept getting the same error. So I just kept pressing ‚retry‘ until eventually it worked. I don’t know what could be wrong but at least the program is running now.

[spacedesk Lea]

Hi @chaozz,
We are glad that it’s working now.

[Autor]

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