Cannot Detect Primary Machine

[Anonym]

Hello.

I cannot detect a primary machine. Yesterday it was working fine but now it stopped working. I tried using USB tethering but it didn’t work either. Any ideas why it is not working?

[spacedesk Lea]

Hi @ranvet,
Please check Troubleshooting -> Network Connection chapter in the user manual https://forum.spacedesk.netuser-manual/.

[Anonym]

I already Checked it nothing works.

[spacedesk Lea]

Hi @ranvet,
Could you please open the spacedesk Driver Console (just click the spacedeks tray icon in the task bar), click Diagnostics -> Save All Information.
Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

By the way, can you also tell us which spacedesk Viewer app are you using? Android/iOS/Windows/HTML5?

[Anonym]

Here

[spacedesk Lea]

Hi @ranvet,

Thank you very much for sending the diagnostic logs.
Log shows that there is an active VPN (Virtual Private Network)
MBTun Userspace Tunnel #3/10.67.225.171/53
Maybe this is the VPN of the installed Malwarebytes Antivirus software?

Please also check spacedesk Instruction Manual chapter
TROUBLESHOOTING->Network Connection->VPN (Virtual Private Network)

[Anonym]

I have tried using it without vpn enabled but it still didn’t work. Even if i connected it with usb tethering it still doesn’t work.

[spacedesk Lea]

Hi @ranvet,
That’s expected as long as this VPN (MBTun Userspace Tunnel #3/10.67.225.171/53) is active on your primary machine it might prevent spacedesk from network discovery.
Another thing you can try is to add „C:\Windows\system32\spacedeskService.exe“ into the „Allow List“ of your Malwarebytes settings to exclude spacedesk from all detections.

[Anonym]

Thank you so much its now fixed,as it seems i need to restart my computer when i closed the vpn!
Again thank you!

[Autor]

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