Cannot connect to IP

[sea316]

Hi

I have been using the App for months with no issue but today I cannot connect. I put in the Laptop IP as usual but it just sits spinning and does not connect. Laptop has the latest driver and Tablet has the latest version of the app.

Any Ideas?

[spacedesk Lea]

Hi @sea316,

It seems like a network connection issue.
Are both primary and secondary machine connected on the same local area network?
Do you maybe have VPN (Virtual Private Network) enabled?
Do you have third party firewall software on your primary machine?

For assistance, please also check troubleshooting – Network Connection chapter in the user manual https://forum.spacedesk.netuser-manual/.

For further analysis, could you please send us the following info:
Primary Machine
– operating system (Windows 8.1/10)?
– graphics adapter (AMD/Intel/Nvidia)
– network connection type (wired/wireless/USB tethering/WiFi Direct)

Secondary Machine
– Viewer type (Android/iOS/Windows/HTML5)
– network connection type (wired/wireless/USB tethering/WiFi Direct)

[Autor]

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