black screen through usb error?

[housefodardar]

i get a black screen when using usb and i get a screen dispaly off or something error when over internet any advice

[spacedesk Christian]

Hi @housefodardar
Do you maybe have Virtual Desktop Streamer app or Nvidia ShadowPlay installed on your machine?
Could you please check for any incompatible software, just run the spacedesk Driver Console -> Diagnostics -> Incompatible Software Products.

[maxim09]

If you are facing a black screen issue when using a USB connection or receiving a „screen display off“ error when accessing the device over the internet, then you can Check Connections, Update Drivers, Adjust Display Settings, Test with Different USB Ports or Cables, Firewall or Security Software, Restart Devices, Seek Technical Support.

[namanyakape]

hello, i have same issues here, i disabled my shadowplay but know, everytime i open spacedesk android app, it becomes black screen automaticlly even when im not connecting it with USB, can you help me?

[spacedesk Christian]

Hi @namanyakape,

Could you please check the following:
– open the Windows Display Settings on your primary machine and check if the spacedesk display is detached/grayed out, and if it’s detached just attach it by selecting extend or duplicate
– check for any incompatible software, just run the spacedesk Driver Console -> Diagnostics -> Incompatible Software Products

also, we just released a new spacedesk Driver V1075 (which can be downloaded on our website: https://www.spacedesk.net/ ) and Android Viewer on the playstore. Please make sure to update to their latest version.

[namanyakape]

thx christian, actually i just restarted my phone and its fixing himself so 😀

[Autor]

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