Forum Foren spacedesk Discussions Black screen on android device

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  • #12706
    ItzFilyowsky_
    Teilnehmer

    hello, I have spacedesk downloaded on my android phone and on my windows 10 computer everything starts to connect normally but when it loads there is a black screen on the android device what should I do in this situation

    #12711
    brendagray
    Teilnehmer

    If you are experiencing a black screen on your Android device when using spacedesk, there are several things you can try to resolve the issue:

    Check your network connection: Ensure that both your Android device and Windows 10 computer are connected to the same network. A poor or unstable network connection may cause display issues.

    Check the spacedesk server settings: On your Windows 10 computer, open the spacedesk server settings and ensure that the correct display settings are selected for your Android device. You may need to adjust the resolution or orientation settings to ensure compatibility with your device.

    Restart the spacedesk app: Try restarting both the spacedesk app on your Android device and the spacedesk server on your Windows 10 computer. This can sometimes resolve connectivity issues.

    Disable any conflicting apps: If you have any other remote display or screen mirroring apps installed on your Android device, try disabling them as they may interfere with the spacedesk connection.

    Try a different connection method: If you are using Wi-Fi to connect your Android device to your Windows 10 computer, try using a USB cable instead. This can sometimes provide a more stable connection.

    If none of these solutions work, you may need to seek additional technical support from the spacedesk community or contact the spacedesk support team for further assistance.

    #12718
    spacedesk Lea
    Administrator

    Hi @itzfilyowsky_ and @brendagray,


    @brendagray
    , thank you very much for providing your suggestions to @itzfilyowsky_, very helpful!

    Just a few additional suggestions:
    About the conflicting apps, please check it via spacedesk Driver Console -> Diagnostics -> Incompatible Software Products.
    For further assistance, please also check the Troubleshooting chapters in the user manual https://forum.spacedesk.netuser-manual/.

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