Hi @nosotrospapaya,
Could you please restart your primary machine, then try again to install the spacedesk.
If the same problem still persist, please send us the following for analysis:
– run dxdiag.exe on your primary machine, click „Save all information“ and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
Hi @gazok,
You have to run 2 spacedesk Windows Viewer instances then put it on each of your monitors then connect to your primary machine.
For detailed instructions please check the Configuration and Settings chapter in the user manual https://forum.spacedesk.netuser-manual/.
Hi @glda19,
Is spacedesk viewer connected over wireless or wired network?
Is your network stable/reliable?
Yes spacedesk Driver v1.0.27 (for Windows 10) from the website.
Hi @lz_zxf,
Could you please try to connect via HTML5 Viewer on your iPad?
Just open a web browser (e.g. Safari or Google Chrome) then go to http://viewer.spacedesk.net/, then try to connect to your primary machine’s IP address.
Hi @nosotrospapaya,
Are you installing the most recent spacedesk Driver v1.0.27 (for Windows 10) from the website?
By the way, I am using Spacedesk successfully with an Android tablet (Samsung Tab A). I am now trying to use it on my Galaxy S20 FE and am getting the error.
I have turned of wifi on the tablet, restarted the phone, restarted the windows app just to make sure. Still getting the error.
Happy to send you the logs if you can tell me where to find them.
Hello – sorry, I’m a new user jumping on this thread because I have the same issue.
I can’t seem to figure out your instructions.When I open the Spacedesk Driver console from my task bar, all I see is the Settings menu with the following items: ON, OFF, Display Settings (which goes to the windows settings) clear all display settings, video wall engine, and hide taskbar icon.
Then there is the Network interfaces (local) tab and the Network connections (remote) tab in the main window
My iPhone IOS 15.2
MY iPad iPadOS 15.2
My PC Windows 11
Spacedesk version ver:1.0.27
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Hi, i always refused to use the newer spacedesk versions because the touchscreen support got worse like the screen is running in 60fps but the touchinput gets detected in 30fps what is laggy as hell. this wasnt the case on older spacedesks versions from 2020, i also noticed that when i use the spacedesk wiever beta for windows 7 with the newest driver for the host machine, the touch is fine and gets detected with 60fps but the touch isnt calibrated.
Hi @babar66,
In case of Microsoft Store issue, you can also try the spacedesk Windows Viewer for Windows 7.
This is a Windows Desktop version of the Viewer app that can also run in Windows 10/11 machine.
You can directly download the MSI installer from our website.
Forum
Hi @22boc,
Please check the Troubleshooting -> Network Connection in the user manual https://forum.spacedesk.netuser-manual/.
PS: We moved your post to a new topic to avoid confusion.
Hi @ken95,
Please check the Troubleshooting -> Network Connection in the user manual https://forum.spacedesk.netuser-manual/.
Hi @ninrez,
Could you please send us the diagnostic logs for this issue?
– open the spacedesk Driver Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the Download button first
– switch Diagnostic Collection ON
– try connect your viewer app and move a window on secondary display to reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
Hi Everyone, Trying to download the viewer from Microsoft Store which is „mission impossible“ ! I get error msg code 0x80080204 every 4/5 second. I really don’t like this store which is always making in trouble with their connection and password. I already signal this problem to Microsoft but I don’t expect any answer before ………2030. I don’t understand why we need to go trough this store instead of the Spacedesk’s web site as for the drivers. Hello people from Space desk, spacedesk Lea Keymaster, please make thing more simple, I will appreciate, Thanks a lot, Jacques, alias babar66. Cheers everyone.
My friend and I also encountered this problem. After installing spacedesk, WSL2 could not start. We tried all the methods in the corresponding link but could not solve this problem.
Even if it is uninstalled, the system cannot be restored to its original state. I really hope you can locate the problem and give a solution.
Thanks.
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Diese Antwort wurde geändert vor 2 Jahren, 9 Monaten von
Aiken.
Hi @user8302847289472,
Based on your other post, your primary machine operating system is Windows 7, right?
spacedesk Windows 7 Primary Machine is not supported any more.
Windows 7 life cycle has expired. Microsoft do not support Windows 7 any more – nor can we.
The current spacedesk Driver for Windows 8.1 can still be installed on Windows 7.
It works on many Windows 7 machines and configurations.
On others it does not.
These cases, we cannot support neither fix any more.
Hi @syntax101,
Is your android device connected to your new router’s wifi network too?
Could you please check on your new router’s settings if the client/wifi isolation setting is enabled.
If this setting is enabled, it will prevent a direct communication between connected devices.
For more details, please also check the Troubleshooting -> Network Connection chapter in the user manual https://forum.spacedesk.netuser-manual/#item_489.
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Diese Antwort wurde geändert vor 2 Jahren, 9 Monaten von
spacedesk Lea.
Hi @user8302847289472,
My mistake, now I noticed that you have Windows 7 primary machine.
The new spacedesk Driver Console window is only available in the latest spacedesk Windows 10 driver.
spacedesk Windows 7 Primary Machine is not supported any more.
Windows 7 life cycle has expired. Microsoft do not support Windows 7 any more – nor can we.
The current spacedesk Driver for Windows 8.1 can still be installed on Windows 7.
It works on many Windows 7 machines and configurations.
On others it does not.
These cases, we cannot support neither fix any more.
Hi @haripriya,
Could you please try to connect with HTML5 Viewer on your iOS device.
Just open a web browser (e.g. Safari/Google Chrome) then go to http://viewer.spacedesk.net/ and try to connect to the IP address of your primary machine.
Hi @alex202,
For further analysis, could you please click the „Save All Information“ button in the spacedesk Driver Console window, Diagnostics page.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
when i click on space desk it only open up the console and not the small menu and when i try to connect my monitor turns off and on and my phone screen is black. I already updated geforce drivers.
Please send the dmp file to this email: AndroidApp@spacedesk.ph
I have spacedesk DRIVER for PRIMARY Machine, is it Driver Console?
Hi.. the same issue with me.. i used this application for a while for productivity of my work..
i used a modem as my router, however since the modem use only SIM for internet, i made a change of internet and now i have new router connected in my computer.. now using the spacedesk app i was not able to make connection to the server even if i add manually the ip address..
before my address is 192.168.1.XXX .
now with the new modem i have 192.168.524.xxx and was not able to make connection between the server and the android app..
appreciate any help to resolve the issue.. ..
Thank you
I’m facing the same problem in this link.
https://github.com/microsoft/WSL/issues/4930
It seems spacedesk causes the problem.
The problem occurred just after I installed spacedesk.
I uninstalled spacedesk but it didn’t resolve the issue.
I appreciate if anyone knows resolution.
Thanks.
Hi @crumbag,
28252 is the only port that spacedesk used.
Could you please check if your current network profile in your primary machine is Private or Public?
Could you also try to connect with HTML5 Viewer on your iPad too, just open a web browser (e.g. Safari or Google Chrome) then go to http://viewer.spacedesk.net/, the try to connect to your computer’s IP address.
Hi @user8302847289472,
Could you please open the spacedesk Driver Console window on your primary machine by clicking the spacedesk tray icon in the task bar’s notification area.
In the Console window, please select Diagnostics -> Incompatible Products, then check on the right side panel which product is present (with check mark) then click the uninstall button and reboot your primary machine. Then try again with spacedesk.
I can’t make an iPad as a second monitor when I connect my iPad through spacedesk to my windows 7 PC (on iPad Wi-Fi, on PC Ethernet) Display-OFF is shown on the tablet for a second or something like that, on the PC they say we found duet drivers and some other (drivers of programs that I did not install at all except duet) help me!
Hi @masteris,
For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click „Save all information“ and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
Hi
I’m using Spacedesk with a tablet as a second screen with my laptop. the problem is whenever I use the tablet keyboard the language settings must be in English, and I cannot write accents properly (I am Spanish). Besides, some of the keys are somewhere else (for example, the dash symbol is where the dot symbol, and so on). The keyboard settings for both the tablet and Windows are in Spanish and outside the spacedesk screen on the tablet, I can write with Spanish language in the keyboard. How can I switch the language into the Spacedesk window?
Thanks for the feedback.
Is the failing msi installer shows error message box? OR
Is your computer crashing while trying to install spacedesk?
We noticed a bluescreen crash on your dxdiag file, is it happening during spacedesk installation?
Hi @haripriya,
Thanks for sending the diagnostic logs.
What is the current network profile on your primary machine? Public or Private?
To check for the network profile, just open the Settings -> Network & Internet, click the WiFi Properties.
What is your secondary device? Android/iOS/Windows?
By the way, the spacedesk drivers are already preinstalled, you will only find those driver files once you have a successful spacedesk connection.
or maybe a short video displaying the issue
By the way, please try the most recent spacedesk Driver v1.0.27 from the website.
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Diese Antwort wurde geändert vor 2 Jahren, 9 Monaten von spacedesk Lea.
Hi @haripriya,
Thanks for the feedback.
It was working well a few weeks back. But recently it is not working properly
Can you further describe the problem? Cannot discover primary machine? Error code upon connection attempt?
Could you please try the most recent spacedesk Driver 1.0.27 that we just released.
If problem still persist, please click the Diagnostics in the spacedesk Driver Console apo then click the „Save All Information“ button then send us the diagnostic folder (containing various diagnostic log files) which will be generated by the console app.
Just right click the folder then Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.
I am using the view.spacedesk.net page to connect to my „server“. When I hit the shortcut it opens the spacedesk page and waits for an IP and to hit connect. Is there a way to set an IP and always connect automatically using a shortcut or some other way?
Thanks.
Files on Windows 10
WindowsSystem32driversUMDFspacedeskDriverHid.dll
WindowsSystem32driversUMDFspacedeskDisplayUmode1_0.dll (for Windows 10 version 1607 – 1703)
WindowsSystem32driversUMDFspacedeskDisplayUmode1_2.dll (for Windows 10 version 1709 – above)
WindowsSystem32driversspacedeskDriverAudio.sys
WindowsSystem32driversspacedeskKtmInputMouse.sys
WindowsSystem32driversspacedeskDriverBus.sys
Files on 64 bit systems only
WindowsSysWOW64spacedeskHookUmode.dll
I found these in your documentation
None of these drivers are installed on my computer I checked with my device manager will that be a problem if do please rectify I believe it is the problem for the download because it should be automatically downloaded from your side I guess. i did try repairing the space desk but nothing changed
Thanks for sending the logs.
Could you please try the most recent spacedesk Driver v1.0.26 on the web then let us know if you still get the same issue.
If the problem still persist, please send an updated logs.
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Diese Antwort wurde geändert vor 2 Jahren, 9 Monaten von spacedesk Lea.
Please try the most recent spacedesk Driver v1.0.26 on the web then let us know if you still get the same issue.
Hi @modde,
Could you please try the most recent spacedesk Driver v1.0.26 on the web then let us know if you still get the same issue.
Hi @haripriya,
This is the new spacedesk User Interface for managing spacedesk server.
Could you please try the most recent spacedesk Driver v1.0.26 on the web then let us know if you still get the same issue.
It was working well a few weeks back. But recently it is not working properly tried uninstalling third-party antivirus and several times installed and uninstalled the software in both primary and secondary machines. I do not have VPN enabled I have enabled it through windows firewall.. and I see a new space desk console as the interface is that okay I am not able to use the old space desk user interface.
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Hi @jitiyi,
Yes, the current spacedesk Android viewer app minimum supported version is 4.1.
Unfortunately it’s not possible to support lower than that.
The only option is the HTML5 Viewer.
I have renamed the spacedesk „log“ to „txt“ and have extracted the spacedesk portion of setupapi.
Hope this helps
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Unable to send requested data due to following errors;
spacedeskSetup.log: Sorry, this file type is not permitted for security reasons.
setupapi.dev_.log: File exceeds allowed file size.
Hi Lea,
thanks for the reply, I’m currently using spacedesk Viewer 0.0.23.0 for Windows 10
Hi @leon,
spacedesk Windows 7 Primary Machine is not supported any more.
Windows 7 life cycle has expired. Microsoft do not support Windows 7 any more – nor can we.
The current spacedesk Driver for Windows 8.1 can still be installed on Windows 7.
It works on many Windows 7 machines and configurations.
On others it does not.
These cases, we cannot support neither fix any more.
Hi @andyc,
Could you please send us the following for further analysis:
– run dxdiag.exe on your primary machine, click „Save all information“ and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
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Diese Antwort wurde geändert vor 2 Jahren, 9 Monaten von spacedesk Lea.
Hi @long,
Can you further describe the spacedesk problem on your side?
Cannot discover? Not connecting anymore? Is there a disconnected error code? Is remote mouse/touch not working anymore?
For assistance, please also check the Troubleshooting chapters in the user manual https://forum.spacedesk.netuser-manual/.
Hi @quatapus,
To verify if the discovery issue is on android viewer app, could you please try to connect using HTML5 Viewer on your non working devices (e.g. Pixel 3).
Just open a web browser (e.g. google chrome) then go to http://viewer.spacedesk.net/, then type the IP address of your primary machine to connect.
Looking forward to your feedback.
