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  • Autor
    Suchergebnisse
  • spacedesk Lea
    Administrator

    Hi @wulf,
    Please try this modified version of the script here:
    https://www.dropbox.com/s/lrreareb96quvnr/2022_spacedeskDiagnosticTool_v2.zip?dl=0
    Same instructions above, this time the script should create „spacedeskDiagnostics“ folder.

    Wulf
    Teilnehmer

    Hey I tried to run the script and it did run, however I got the error

    ERROR:
    Description = Invalid namespace
    The filename, directory name, or volume label syntax is incorrect.
    Created folder "C:\Users\lavac\Downloads\--_~8,2dt:~10,2dt:~12,2--\"

    followed by the error repeatedly,

    STEP 11: Copying log files
    File creation error - The filename, directory name, or volume label syntax is incorrect.
    
    Unable to create directory - C:\Users\lavac\Downloads\--_~8,2dt:~10,2dt:~12,2--
    0 File(s) copied
    File creation error - The filename, directory name, or volume label syntax is incorrect.
    
    Unable to create directory - C:\Users\lavac\Downloads\--_~8,2dt:~10,2dt:~12,2--
    0 File(s) copied
    File not found - spacedesk_logs
    0 File(s) copied
    File creation error - The filename, directory name, or volume label syntax is incorrect.
    
    Unable to create directory - C:\Users\lavac\Downloads\--_~8,2dt:~10,2dt:~12,2--
    0 File(s) copied
    File creation error - The filename, directory name, or volume label syntax is incorrect.
    
    Unable to create directory - C:\Users\lavac\Downloads\--_~8,2dt:~10,2dt:~12,2--
    0 File(s) copied
    File creation error - The filename, directory name, or volume label syntax is incorrect.
    
    Unable to create directory - C:\Users\lavac\Downloads\--_~8,2dt:~10,2dt:~12,2--
    0 File(s) copied
    File creation error - The filename, directory name, or volume label syntax is incorrect.
    
    Unable to create directory - C:\Users\lavac\Downloads\--_~8,2dt:~10,2dt:~12,2--
    0 File(s) copied
    File creation error - The filename, directory name, or volume label syntax is incorrect.
    
    Unable to create directory - C:\Users\lavac\Downloads\--_~8,2dt:~10,2dt:~12,2--
    0 File(s) copied
    File creation error - The filename, directory name, or volume label syntax is incorrect.
    
    Unable to create directory - C:\Users\lavac\Downloads\--_~8,2dt:~10,2dt:~12,2--
    0 File(s) copied
    File spacedeskregistry.txt already exists. Overwrite (Yes/No)?

    There was no folder created and no txt files or such anywhere in the folder or on my PC.

    #6951
    spacedesk Lea
    Administrator

    Hi @jamesson,
    Thank you very much for sending the diagnostic logs and a short video of the issue.
    It seems that the issue is somewhere in the settings of your Photoshop, since spacedesk can already receive the Pen input properly with another app.

    Please check if the Pen Pressure is configured on your Photoshop brush settings.
    reference: https://www.computerhope.com/issues/ch002027.htm

    #6949
    spacedesk Lea
    Administrator

    Hi @09hjoesk,
    For further analysis, could you please send us the following:
    – run dxdiag.exe on your primary machine, click „Save all information“ and send us the output file
    – spacedeskSetup.log file located in C:\Users\Public
    – setupapi.dev.log file located in C:\Windows\INF

    Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    #6948
    spacedesk Renz
    Administrator

    Hi @gennady46,

    Can you also try opening up the Display Switch menu by pressing Windows key + P then selecting Duplicate? If there is no Duplicate option there, please send us the diagnostic logs for further investigation by following these steps:
    – open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
    – click the Diagnostics on the left side panel
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON
    – after a few seconds, switch Diagnostic Collection OFF
    – click Save All Information button
    Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

    Thank you!

    #6937
    jamesson
    Teilnehmer

    On my laptop (MX550) it worked! but on my computer (RTX2080 Super) it didn’t work… only in photoshop.. in Microsoft Paint it worked, despite not recognizing pen pressure

    Attached is the drive diagnostic file

    As you can see in the video, pen pressure works fine on the tablet and supported apps, but it doesn’t work on SpaceDesk

    Vídeo teste SonarPen + SpaceDesk:

    Attachments:
    You must be logged in to view attached files.
    #6935
    spacedesk Lea
    Administrator

    Hi @roland,
    There are some workarounds that you can try, please check the Troubleshooting -> Network Connection -> VPN (Virtual Private Network) chapter in the user manual https://forum.spacedesk.netuser-manual/#item_493.

    If it did not help, then there’s nothing else we can do but to disable your VPN for spacedesk discovery to work.

    • Diese Antwort wurde geändert vor 2 Jahren, 6 Monaten von spacedesk Lea.
    #6934
    Roland
    Teilnehmer

    Hallo,

    seit ich den VPN Access Manager installiert habe, funktioniert Spacedesk nicht mehr:
    „Primäre Maschine kann nicht erkannt werden“
    Gibt es eine Lösung.
    Roland

    #6933
    spacedesk Lea
    Administrator

    Hi @leungzw,

    spacedesk automatically configures the Windows Firewall to allow spacedeskService during installation, you can verify it via Control Panel\System and Security\Windows Defender Firewall\Allowed apps.

    Maybe you can also try to manually create an Inbound/Outbound rules in the Firewall settings for spacedeskService.
    spacedesk uses TCP port 28252.

    By the way, what is the current network profile on your primary machine? Public or Private?
    Are both WiFi network on primary machine and cellphone have the same network band/frequency (e.g. 2.4GHz or 5Ghz)?

    #6929
    leungzw
    Teilnehmer

    Network isolation is not activated on Router1.
    I can ping my pc 192.168.2.229 on my cellphone correctly.
    which port spacedesk use to transfer data? Is it related to firewall settings?

    Attachments:
    You must be logged in to view attached files.
    #6925
    spacedesk Lea
    Administrator

    Hi @leungzw,
    For further analysis, could you please open the spacedesk Driver Console -> Diagnostics, then click Save All Information button.
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    #6924
    spacedesk Lea
    Administrator

    Hi @jamesson,
    Did you also calibrate the SonarPen? And allow the Microphone permission in the SonarPen settings?
    If yes and it still did not work, please send us the diagnostic logs of this issue for further analysis.
    – open spacedesk Driver Console -> Diagnostics in your primary machine
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON
    – try to connect your viewer app and reproduce the issue (by sending several SonarPen input from your Android viewer)
    – switch Diagnostic Collection OFF
    – click Save All Information button
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    #6917

    Als Antwort auf: The error code is 2503

    spacedesk Lea
    Administrator

    Hi @monky,

    Could you please try the following on your primary machine.
    – right-click C:\Windows\Temp folder -> Properties -> Security tab -> Advanced -> Permission tab -> Continue
    – check if you find the Users or Authenticated Users and make sure it has Full Control access
    If none, just Add -> Select a principal, then type „Users“ and click Check Names and click OK
    – Then make sure to check the Full Control access for the Users then click Apply -> OK.
    After following the steps above try to run-install again the spacedesk MSI installer.

    spacedesk Lea
    Administrator

    Hi @wulf,

    Thank you very much for sending the requested logs.

    For the spacedesk Console app issue, we will release a potential fix for this issue in the next version.

    For the display off issue, could you please download the spacedesk diagnostic script here, then extract it.
    https://www.dropbox.com/s/okjvl3v4g8xmknq/2022_spacedeskDiagnosticTool.zip?dl=0

    The folder contains spacedeskDiagnosticTool.cmd, just right-click it, then run as administrator.
    On step 5 it will prompt you to reproduce the issue (by connecting the viewer app and wait for the issue to happen), make sure to do this before pressing any key to continue.
    After the script is done, a folder will be created in the same folder as the script file which contains various log files that we need for analysis.
    Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    #6913
    spacedesk Lea
    Administrator

    Hi @jamesson,
    Did you enable the SonarPen in the spacedesk Android Viewer settings -> Input Devices -> Pen -> SonarPen Stylus?
    Please check the attached screenshot for assistance.

    Attachments:
    You must be logged in to view attached files.
    Wulf
    Teilnehmer

    Alright, I tried to install .NET Framework and it said I already had it installed. Spacedesk is still not working.

    Attachments:
    You must be logged in to view attached files.
    #6891
    spacedesk Lea
    Administrator

    Hi @angels11_6,

    You can easily setup the layout of your video wall by setting the correct Position (X;Y) of each clients, in the Video wall settings tab (of spacedesk Driver Console).
    For assistance, please check the Video Wall Configuration chapter in the user manual https://forum.spacedesk.netuser-manual/.

    spacedesk Lea
    Administrator

    Hi @wulf,

    Could you please send us the current .NET Framework version of your primary machine.
    Just run the Windows PowerShell as Administrator then type the command:

    Get-ChildItem ‚HKLM:\SOFTWARE\Microsoft\NET Framework Setup\NDP‘ -Recurse | Get-ItemProperty -Name version -EA 0 | Where { $_.PSChildName -Match ‚^(?!S)\p{L}‘} | Select PSChildName, version

    Then press the Enter send us the result via txt file or screenshot.
    Please check this link for reference: https://www.windowscentral.com/how-quickly-check-net-framework-version-windows-10

    Could you also please send us the following for further analysis:
    – Dxdiag.txt file – just run dxdiag.exe on your primary machine, click „Save All Information“
    – C:\Users\Public\spacedeskSetup.log file

    Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    For assistance, you can also check the Troubleshooting -> Windows PC (Primary Machine) chapter in the user manual https://forum.spacedesk.netuser-manual/.

    #6889
    spacedesk Lea
    Administrator

    Hi @pen1350,

    Is it a flickering screen when you said „PC crashed for around 10 seconds“?
    Can it still recover after disconnecting the spacedesk viewer?

    Can you quickly check in spacedesk Driver Console -> Diagnostics -> Incompatible Software, if Nvidia ShadowPlay/In-game Overlay/screen recording is active?
    If it’s active, please stop/disable your Nvidia ShadowPlay then try again with spacedesk.

    If it did not help, could you please send us the diagnostic logs of the issue.
    – open the spacedesk Driver Console -> Diagnostics
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON
    – try to connect your viewer app and reproduce the issue (then disconnect immediately)
    – switch Diagnostic Collection OFF
    – click Save All Information button
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    #6880
    spacedesk Lea
    Administrator

    Hi @armada45

    Thank you very much for sending the diagnostic logs.
    Based on the logs, you have splashtop display hook driver (lci_proxywddm) running on your machine. This product is currently not compatible with spacedesk.
    You have to uninstall it, then reboot before you connect a spacedesk viewer.

    To uninstall, just open the splahstop Wired XDisplay Agent on your machine the click on Advanced, then Uninstall the Virtual display driver.
    OR just open the spacedesk Drive Console -> Diagnostics -> Incompatible Software, then click the Uninstall button beside the lci_proxywddm driver, then reboot your primary machine.

    angels11_6
    Teilnehmer

    Hi,

    I cannot figure out the display settings (in the video wall console) for my video wall. Please see attached video wall diagram with measurements etc.
    Can you please help with the exact display settings I need to be putting into the spacedesk video wall console to effect a seamless display.
    I want to display 1 image spread over the three monitors.

    Thanks in advance!

    Angels

    Wulf
    Teilnehmer

    I just installed Spacedesk for the first time and my Android I am using as a second screen managed to detect the server and connect, however it displays „Connected – Display OFF“ and a black screen. I am also unable to open the Spacedesk driver Console, it appears in the task manager for a few seconds before it disappears, with no popup or anything like that at all.

    #6834
    PeN1350
    Teilnehmer

    I tried spacedesk with my Android Phone today, but I´m having an issue in which that happens when I´m playing games om my main screen. When I alt+tab to see another thing while the game is open, my PC crashes for around 10 seconds, becomes all black, my phone disconnects and then my PC continues.
    Also, this only happened once, but there was a time that my PC completly froze and started beeping when I alt+tab’ed and required an hard reboot

    Specs:
    -NVidia GTX 1660 Super
    -I have a three monitor setup

    #6831
    spacedesk Lea
    Administrator

    Hi @janichols,

    Can you please download the Microsoft Troubleshooter program here:
    https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d

    Run the “MicrosoftProgram_Install_and_Uninstall.meta.diagcab”, select Uninstalling.
    If “spacedesk Windows DRIVER” is not on the program list, just select “Not Listed” then paste the product code of spacedesk_driver_Win_10_64_v0987_BETA.msi here: {CE7DC976-85B4-45B2-BDEB-A2C7B5BCA18F}

    After that, please reboot your primary machine then try again to install the latest spacedesk msi installer from the website.

    By the way, do you have third party antivirus software currently active on your primary machine?

    • Diese Antwort wurde geändert vor 2 Jahren, 7 Monaten von spacedesk Lea.
    #6826
    spacedesk Marcel
    Administrator

    Apple pressure sensitive pen support is not yet available.
    Currently spacedesk iOS Viewer only supports Sonar Pen https://www.sonarpen.com/

    Full pen support is currently only implemented on Android.
    Android is the only spacedesk Viewer supporting the whole spacedesk feature set.
    Eventually all features available on Android will also be ported to iOS on Apple devices.
    This includes Apple pen. However, no official timeline yet.

    #6825

    Als Antwort auf: Slow mouse pointer

    spacedesk Marcel
    Administrator

    We assume that you are talking about spacedesk Viewer for Windows.
    We are aware of the described (Ultra)VNC approach.
    We will implement this feature as soon as a corporate customer will pay for it.
    This is not expected to happen any time soon.

    In the meantime you could use the „Mouse as Touch“ setting.
    This uses the local mouse to raise touch events.
    It is actually very close to the feature which you are requesting.
    Please let us know how this works for you.

    #6817

    Als Antwort auf: Pointer troubles

    spacedesk Lea
    Administrator

    Hi @elfik,
    Thank you for sending the video, and for verifying that you are using a virtual machine as primary machine.
    spacedesk do not officially support virtual machines. You can install it there, but we cannot guarantee that it will work properly.

    This is a known behavior of mouse pointer in virtual machines when there’s a second display connected.
    We are actually not sure if this is a spacedesk issue or a limitation in virtual machines.

    #6806
    spacedesk Renz
    Administrator

    Hi @spetsnaz,

    Please check in the spacedesk Driver Console, click on Incompatible Software to see if any are installed in your server device. If there are, you need to uninstall them for Spacedesk to properly work in your device. If there are no incompatible software installed in your server device, please send us the diagnostic logs for this issue in order for us to analyze the cause of the problem.
    – open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
    – click the Diagnostics on the left side panel
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON
    – connect to server and wait for disconnection
    – switch Diagnostic Collection OFF
    – click Save All Information button

    Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply. Thank you.

    • Diese Antwort wurde geändert vor 2 Jahren, 7 Monaten von spacedesk Renz.
    • Diese Antwort wurde geändert vor 2 Jahren, 7 Monaten von spacedesk Renz.
    • Diese Antwort wurde geändert vor 2 Jahren, 7 Monaten von spacedesk Renz.
    • Diese Antwort wurde geändert vor 2 Jahren, 7 Monaten von spacedesk Renz.
    #6803
    Robbeld
    Teilnehmer

    I have a suggestion for spacedesk, in that the mouse pointer can be rather slow on suboptimal networks. (Ultra)VNC has resolved this by showing the mouse target position instead of showing the transferred mouse pointer alone.

    Could this be considered for this very useful software please?

    Thanks,
    Robbert

    #6801
    mshemeer
    Teilnehmer

    Hi Support,

    I would like to purchase the space desk display driver SDK for integrating with one of our products, could you please provide me with the steps and details to get it?

    #6797
    spacedesk Lea
    Administrator

    Thank you very much for sending the log file. We are currently analyzing it. Can you please also send us the updated C:\Users\Public\spacedeskSetup.log and C:\Windows\INF\setupapi.dev.log too?

    • Diese Antwort wurde geändert vor 2 Jahren, 7 Monaten von spacedesk Lea.
    #6794
    spacedesk Lea
    Administrator

    Hi @kokko,
    Routers can cause lags and latency. Bypassing them always improves performance.
    Configure Windows 11 PC or iOS device as WiFi Access Point (Hotspot) and connect to it before connecting spacedesk.
    USB Tethering achieves the same result.
    Please check the chapter „Performance Tuning“ in the instruction manual: https://spacedesk.net/user-manual

    #6793
    spacedesk Lea
    Administrator

    Hi @lrbsb,
    For further analysis, could you please send us the diagnostic logs for this issue?
    – open the spacedesk Driver Console app on your primary machine, then click the Diagnostics
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON
    – try to connect your viewer app and reproduce the issue
    – switch Diagnostic Collection OFF
    – click Save All Information button
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    #6791

    Als Antwort auf: Error code 2-5-6

    spacedesk Lea
    Administrator

    Hi @azzy,
    Could you please quickly check if there’s any incompatible software present on your primary machine. Just open the spacedesk Driver Console -> Diagnostics -> Incompatible software.

    For assistance, please refer to Troubleshooting -> Windows PC (Primary Machine) chapter in the user manual
    https://forum.spacedesk.netuser-manual/.

    #6788
    spacedesk Lea
    Administrator

    Please rename the msi file name from „spacedesk_driver_Win_10_64_v1037_BETA (1).msi“ to „spacedesk_driver_Win_10_64_v1037_BETA.msi“, then try again with the script.

    #6785

    Als Antwort auf: Headless PC

    oberon23
    Teilnehmer

    Thanks for the suggestion. I tried this but unfortunately when the pc boots it connects to the spacedesk monitor but still only as extended monitor and not the primary. Any other suggestion would be appreciated.

    • Diese Antwort wurde geändert vor 2 Jahren, 7 Monaten von oberon23.
    #6783
    Janichols
    Teilnehmer

    I downloaded spacedesk_driver_Win_10_64_v1037_BETA (1).msi and put it in the folder, ran the BAT and it produced the following:
    spacedeskmsi_trace.txt

    === Verbose logging started: 3/8/2022 9:20:22 Build type: SHIP UNICODE 5.00.10011.00 Calling process: C:\windows\system32\msiexec.exe ===
    MSI (c) (E8:FC) [09:20:22:717]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

    MSI (c) (E8:FC) [09:20:22:717]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

    MSI (c) (E8:BC) [09:20:22:752]: Resetting cached policy values
    MSI (c) (E8:BC) [09:20:22:752]: Machine policy value ‚Debug‘ is 0
    MSI (c) (E8:BC) [09:20:22:752]: ******* RunEngine:
    ******* Product: C:\Users\janic\Downloads\msi_trace\msi_trace\\spacedesk_driver_Win_10_64_v1037_BETA.msi
    ******* Action:
    ******* CommandLine: **********
    MSI (c) (E8:BC) [09:20:22:755]: Note: 1: 2203 2: C:\Users\janic\Downloads\msi_trace\msi_trace\\spacedesk_driver_Win_10_64_v1037_BETA.msi 3: -2147287038
    MSI (c) (E8:BC) [09:20:22:757]: MainEngineThread is returning 2
    === Verbose logging stopped: 3/8/2022 9:20:22 ===

    #6781
    Janichols
    Teilnehmer

    Thank you very much for sending the logs. We are currently analyzing it.
    For further analysis, could you please download and extract the zip file here: https://www.dropbox.com/s/rqayx759wdwmye2/msi_trace.zip?dl=0
    Inside the folder, please copy the most recent spacedesk MSI installer (v1.0.37) then run the get_trace.bat script file.
    The script will execute the msi installer (to reproduce the installation error) and will automatically generate a spacedeskmsi_trace.txt file, then please send the file to us after executing the failed msi installer.

    There was no msi installer in the folder, only the BAT file to run the script.

    Attachments:
    You must be logged in to view attached files.
    #6776
    spacedesk Lea
    Administrator

    Hi @panxinxin,
    Can you tell us which spacedesk version did you install/uninstall?

    Is your primary machine monitor still displaying properly after spacedesk uninstall and before restarting it?
    Can you try to boot your machine in safe mode?
    For assistance, please refer to this link https://www.drivereasy.com/knowledge/how-to-enter-safe-mode-in-windows-10/#why

    #6775
    spacedesk Lea
    Administrator

    Hi @janichols,

    Thank you very much for sending the logs. We are currently analyzing it.
    For further analysis, could you please download and extract the zip file here: https://www.dropbox.com/s/rqayx759wdwmye2/msi_trace.zip?dl=0
    Inside the folder, please copy the most recent spacedesk MSI installer (v1.0.37) then run the get_trace.bat script file.
    The script will execute the msi installer (to reproduce the installation error) and will automatically generate a spacedeskmsi_trace.txt file, then please send the file to us after executing the failed msi installer.

    #6774
    Janichols
    Teilnehmer

    Thank you very much for sending the logs.
    Based on the logs, you are trying to install an old spacedesk Driver version 0987.
    Could you please try with the most recent spacedesk Driver (v1037) which is available on the website https://forum.spacedesk.net#download.

    I would install the most recent driver but as the title says, I cannot update the current driver. I get an error message which then rolls back the driver to the previous one. I’m not TRYING to install the old driver.

    #6772

    Als Antwort auf: Headless PC

    spacedesk Lea
    Administrator

    Hi @oberon23,

    It seems to remember the last desktop mode (extension) even after you detach your primary monitor.
    Could you please try the following workaround:
    – attach your primary monitor
    – connect the spacedesk viewer
    – switch to projector mode / second screen only via display switch (Windows logo key + P)
    – detach your primary monitor
    Try to restart your primary machine this time without your primary monitor attached and just try to connect your spacedesk viewer.

    #6765
    spacedesk Lea
    Administrator

    Hi @mikhal980,

    Thank you very much for sending the requested logs.
    Based on the logs, there’s a RPC_S_CALL_FAILED error (The remote procedure call failed) during spacedesk USB driver installation.

    One of the causes of this issue:
    – failed installation/uninstallation of software that may have left invalid entries in your system
    – improper system shutdown due to power failure

    Could you please try the following suggestions below:
    1. Run services.msc then find Remote Procedure Call (RPC), and check if it’s running.
    2. Make sure to install any pending Windows Update on your Windows Settings.
    3. Your AMD graphics driver is not digitally signed, please try to repair/reinstall your AMD graphics driver. Just download the AMD Auto-detect tool here: https://www.amd.com/en/support, to update your AMD graphics driver properly.
    4. Run Command Prompt as Administrator, then type the command: „sfc /scannow“ and press Enter.

    • Diese Antwort wurde geändert vor 2 Jahren, 7 Monaten von spacedesk Lea.
    #6764

    Als Antwort auf: Installation error

    spacedesk Lea
    Administrator

    Hi @nekona,

    Thank you very much for sending the requested logs.
    Based on the logs, your primary machine – Surface Pro X is an ARM-based tablet which spacedesk driver do not support.

    spacedesk Lea
    Administrator

    Hi @apollo163,
    Is this only happening on spacedesk screen? Or also in your main monitor?

    Could you please send us the diagnostic logs for this issue?
    – open the spacedesk Driver Console -> Diagnostics in your primary machine
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON
    – try to connect your viewer app and reproduce the issue
    – switch Diagnostic Collection OFF
    – click Save All Information button
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    #6759

    Als Antwort auf: Connected – Display OFF

    spacedesk Lea
    Administrator

    Hi @itzzkaz,
    Could you please check if there’s any incompatible software currently active on your Windows 11 machine?
    Just run spacedesk Driver Console -> Diagnostics -> Incompatible Software.

    If there’s none, could you please send us the diagnostic logs for further analysis, just follow the steps below:
    – click spacedesk Driver Console -> Diagnostics
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON
    – try to connect your viewer app and reproduce the issue
    – switch Diagnostic Collection OFF
    – click Save All Information button
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    #6757

    Als Antwort auf: Remote Connect same screen?

    spacedesk Lea
    Administrator

    Hi @romans,

    You can easily do this by switching to Desktop Duplication (mirror) mode via Display Settings so you can remotely access your main monitor screen.
    For assistance, please check Configuration and Settings -> Windows PC (Primary Machine) chapter in the user manual https://forum.spacedesk.netuser-manual/#item_469.

    #6756

    Als Antwort auf: Remote Connect same screen?

    spacedesk Renz
    Administrator

    Hi @romans,

    You can use your Spacedesk Viewer device as a remote desktop by duplicating your primary PC’s screen on the Viewer screen. For instructions on how to do this, please check our User Manual under the section „Configuration and Settings“ -> „Desktop Extension or Desktop Duplication (mirror) Settings in Display Control Panel“ by clicking the link below:
    https://forum.spacedesk.netuser-manual/#item_470
    Thank you!

    #6755

    Als Antwort auf: Installation error

    spacedesk Lea
    Administrator

    Hi @nekona,
    For further analysis, could you please send us the following:
    – run dxdiag.exe on your primary machine, click „Save all information“ and send us the output file
    – spacedeskSetup.log file located in C:\Users\Public
    – setupapi.dev.log file located in C:\Windows\INF

    Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    #6754
    spacedesk Lea
    Administrator

    Hi @tymops,
    Did you try to manually enter the IP address?
    Do you have third party firewall software on your primary machine? Or maybe VPN (Virtual Private Network) currently active?
    For assistance, please also check Troubleshooting -> Network Connection chapter in the user manual.
    https://forum.spacedesk.netuser-manual/

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