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  • #19363
    spacedesk Marcel
    Administrator

    Please check instruction manual chapter „UNINSTALL ON WINDOWS PRIMARY MACHINE“ paragraph „Troubleshooting Uninstall“ on https://manual.spacedesk.net/TroubleshootingUninstall.html

    #19360
    gpakoh
    Teilnehmer

    When updating to the latest version, the installer asks for the spacedesk_driver_Win_10_32_v1050_BETA.msi file if you try to delete it, it also asks for this file. Windows 10 x86

    • Dieses Thema wurde geändert vor 1 Jahr, 2 Monaten von gpakoh.
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    #19359
    cascom
    Teilnehmer

    This blog post https://manual.spacedesk.net/USBTetheringiOSandAndroid.html suggests that usb tethering is possible. However, ipads do not have a mobile network. How do we tether using usb on an ipad without mobile network?

    #19356
    spacedesk Christian
    Administrator

    Hi @target200,

    You could try Enabling Videowall and set the Videowall Disconnect Delay to -1 (equivalent to infinite) in spacedesk Driver Console Window.
    With disconnect delay set to infinite, it will not unplug the virtual display in your primary machine even after disconnecting the viewer app in your secondary machine. It will only unplug upon spacedesk server switch (OFF-ON) or machine reboot.

    Then after setting up a fixed virtual display, you can manually move or put a specific software in the display, then it will stay there until the display unplugs.

    #19350

    Als Antwort auf: Android

    spacedesk Christian
    Administrator

    Hi @moinfiverr,

    spacedesk Windows Driver is currently available only in Windows 8.1/10/11.
    If you are talking about the Viewer then Yes. spacedesk also offers a viewer for Android Which is available for download in Google Playstore

    #19324

    Als Antwort auf: blackscreen

    spacedesk Christian
    Administrator

    Hi @GylDdr,
    Do you maybe have Virtual Desktop Streamer app or Nvidia ShadowPlay installed on your machine?
    Could you please check for any incompatible software, just run the spacedesk Driver Console -> Diagnostics -> Incompatible Software Products.

    #19314
    Riyan Permana
    Teilnehmer

    Maybe his tablet isn’t support USB OTG connection. Well i think that’s what i can assume. Because whenever i connect othe device to my android phone i.e arduino the pop-up show „allow arduino to use usb..blablabla“ similar to spacedesk.

    #19304

    Thema: Android

    moinfiverr
    Teilnehmer

    Spacedesk have Android version to..

    #19301
    spacedesk Christian
    Administrator

    Hi @rfxcasey,

    Is your tablet an Android device?
    Even if you turn off Wi-Fi on both your tablet and main machine, the display should still work as long as you are connected via a USB connection.

    To guarantee your USB connection is established, you can follow the steps below:

    -Turn off Wi-Fi on both your tablet and main machine.
    -Make sure you enable „Android USB Cable“ in the Spacedesk Driver Console under communication interfaces.
    -Plug your tablet into your main machine using a USB cable.
    -Check your tablet for a Spacedesk prompt and click „Allow“ or „Yes“.
    -You should now be able to connect with Spacedesk using a USB connection.

    Looking forward to your feedback.

    #19298
    rfxcasey
    Teilnehmer

    So you’re saying the displays should still work if I turn off wifi on the tables? If I turn off the wifi Spacedesk on my main machine won’t find the tablets.

    • Diese Antwort wurde geändert vor 1 Jahr, 2 Monaten von rfxcasey.
    #19288
    Blnixx
    Teilnehmer

    I dont know why but it doesnt shows Spacedesk in Devicemanager anymore, but it still recognises the Tablet if I plug it in. I dont know why it changed. Sorry for that.

    #19273
    NoSkillLuna
    Teilnehmer

    Spacedesk is still instaled after i factory reset my pc

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    #19274
    NoSkillLuna
    Teilnehmer

    Spacedesk is still instaled after i factory reset my pc

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    ToddP
    Teilnehmer

    I’m just curious, what is causing network traffic when the Windows Taskbar is shown on the Spacedesk client monitor, even when there is no other window on same?

    If I set Taskbar to „Automatically hide,“ then there is almost no network traffic, but once Taskbar is shown then Spacedesk is constantly streaming ~6.5Mbps.

    My setup: Lenovo Yoga 2 Pro (i7-4500U, 8GB), Windows 11 Home, wired 1GB ethernet LAN. Apple iPad MC955LL/A, iPadOS v9.3.5(13G36)

    Thanks for such a handy app!

    -Todd

    —–

    spacedesk DRIVERS
    ————————-
    Device Name : spacedesk Graphics Adapter
    Version: 1.1.374.163
    Device ID : SWD\{1BAAD4AC-CD9D-4207-B4FF-C4F160604B13}\0000
    Status : OK
    Error Code : 0
    PNPClass : Display
    Service : WUDFRd
    HardwareID[0] : VID_DATRONICSOFT_PID_SPACEDESK_VIRTUAL_DISPLAY_0003

    Device Name : spacedesk virtual Bus
    Version: 1.0.437.38
    Device ID : ROOT\SPACEDESK_VIRTUAL_BUS\0000
    Status : OK
    Error Code : 0
    PNPClass : System
    Service : spacedeskDriverBus
    HardwareID[0] : Root\VID_DATRONICSOFT_PID_SPACEDESK_VIRTUAL_BUS_0001

    Device Name : spacedesk Android Control
    Device ID : ROOT\SPACEDESK_ANDROID_CONTROL\0000
    Status : OK
    Error Code : 0
    PNPClass : System
    Service : spacedeskDriverAndroidControl
    HardwareID[0] : ROOT\VID_DATRONICSOFT_PID_SPACEDESK_DRIVER_USB_ANDROID_0001

    #19254
    spacedesk Lea
    Administrator
    #19253
    Blnixx
    Teilnehmer

    Hi
    at first, sorry I didnt reply for so long because I was somewhere with no Internet.
    In Device Manager I dont see Spacedesk USB Device. The Link to the Spacedesk forum doesnt work.
    I hope its not a problem I didnt reply for so long

    #19237
    spacedesk Christian
    Administrator

    Hi @housefodardar
    Do you maybe have Virtual Desktop Streamer app or Nvidia ShadowPlay installed on your machine?
    Could you please check for any incompatible software, just run the spacedesk Driver Console -> Diagnostics -> Incompatible Software Products.

    #19235
    spacedesk Christian
    Administrator

    Hi @rfxcasey,

    To ensure that you are connected via USB, you can temporarily turn off the Wi-Fi network on either your secondary or primary machine, then proceed to test the connection.

    For further assistance about connecting via USB cable, you can refer to the chapter „CONNECTING A NEW DISPLAY MONITOR OVER THE USB CABLE“ in the user manual
    https://manual.spacedesk.net/CONNECTINGANEWDISPLAYMONITOROVE1.html

    #19231
    rfxcasey
    Teilnehmer

    So how exactly does the USB connection work? I have it enabled but Spacedesk still seems to be streaming the screen data over WIFI. When I connect to a slower WIFI network I’ll get more lag then when connected to a faster WIFI network, but why is this the case when the data should be transferring through the USB cable?

    #19227

    Als Antwort auf: Low Bandwidth Issue

    spacedesk Christian
    Administrator

    Hi @WildcatMike,
    Aside from the suggestions above, there are also a few more things you can try to improve the performance with spacedesk.
    Please try the suggestions in the performance tuning chapter in the user manual:
    https://manual.spacedesk.net/PERFORMANCETUNING.html

    #19223
    spacedesk Christian
    Administrator

    Hi @Aleks17RU,

    We haven’t received any email that contains a dump file (*.dmp). Perhaps it was delivered to the wrong email address.
    Please send the files here: androidapp@spacedesk.net

    #19219
    Aleks17RU
    Teilnehmer

    Привет, техподдержка!
    Я вам на почту дампы отправил, как просили. Чего молчите, spacedesk Christian?

    #19211
    jenna2
    Teilnehmer

    As i know you cannot use your MacBook Pro’s keyboard to control your Windows machine through spacedesk. Spacedesk is designed to extend or mirror your Windows desktop to other devices, but it does not support using the keyboard of a MacBook Pro to control a Windows machine.

    #19207
    spacedesk Christian
    Administrator

    Hi @Aleks17RU,

    Thank you very much for sending your dxdiag info.
    To answer your questions:
    Q1: Should I do it?
    A: Yes, please install and connect again with spacedesk and try to reproduce the BSOD. Then, check if a .dmp file is generated in C:\Windows\minidump, and send it to us.
    Q2: Should I turn off the monitors before checking?
    A: you can try to reproduce the issue with or without the use of external monitors for more accurate results.

    #18562
    Wil
    Teilnehmer

    By the way spacedesk rock and is working very well
    Congratulation to the developers!!!!

    • Diese Antwort wurde geändert vor 1 Jahr, 3 Monaten von Wil.
    #18561
    Wil
    Teilnehmer

    Hello

    I’m using spacedesk with windows server, androind client and a macbook pro client via the HTML 5 viewer (as I believe there is no other client for the macbook pro?)

    I can use the macbook pro mouse, which is awesome
    Is there a way to s the macbook pro for m windows machine?
    I’m asking because my win 10 pro keyboard on the laptop is starting to not work so well

    thanks

    Wil

    #18560
    WildcatMike
    Teilnehmer

    I apologize if this is posted in the wrong area. I can’t seem to find how to post a new topic.

    Overall the software works great when connected to a single machine, I appreciate the USB direct connect feature. My current problem occurs when I use 2 terminals and the MS Mouse Without Borders program as a KVM switch. I have 2 machines hooked up. One of the machines is using SpaceDesk viewer wirelessly. I can’t direct connect it because it disables my 2 external drives I have hooked up to the computer. Spacedesk works good for an hour or two, but then starts to lag. I will discounted the Spacedesk connection and everything returns to normal. My wifi connection is an eeero6+. I have tried other connections and this happens also on them.

    Any help would be appreciated – let me know if I can provide any other informaton.

    #18543

    Als Antwort auf: GPU memory leak?

    spacedesk Lea
    Administrator

    Hi @hdcl,
    Thank you very much for sending the diagnostic files.

    Can you uplease try/check the following:
    – Update your NVIDIA GeForce RTX 3080 graphics adapter to latest version. You can update via Nvidia GeForce Experience or download directly from their website https://www.nvidia.com/Download/index.aspx?lang=en-us.
    – Check in your C:\Windows\minidump folder if there’s any recent *.dmp file for the Windows crash (BSOD).
    If it’s there, please also send it to us.
    – Check the memory usage of spacedeskService.exe in task manager.
    – Maybe also send us the screenshot showing the high GPU virtual memory usage when spacedesk is active.

    #18538
    Aleks17RU
    Teilnehmer

    Hello.
    Archived dxdiag report.
    The directory C:\Windows\minidump is empty. Perhaps because after the BSOD I did a „System Restore“.
    I can install SpaceDesk again and check the connection. And I’ll check what will be in C:\Windows\minidump.
    Should I do it?
    I have additional monitors connected to the HDMI D-SUB connectors, but I don’t have enough of them.
    Q: Should I turn off the monitors before checking?
    * * *
    Здравствуйте.
    Отчет dxdiag в архиве.
    Директория C:\Windows\minidump пуста. Возможно потому, что после BSOD я делал „Восстановление системы“.
    Могу вновь установить SpaceDesk и проверить подключение. И проверю что будет в C:\Windows\minidump.
    Мне сделать это?
    У меня подключены дополнительные мониторы на разъемы HDMI D-SUB, но мне их не хватает.
    Вопрос: мне отключить мониторы перед проверкой?

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    #18532
    spacedesk Christian
    Administrator

    Hi @Aleks17RU,

    For further analysis, could you please send us the following:
    – run dxdiag.exe on your primary machine, click “Save All Information”, save the output file (dxdiag.txt)
    – most recent dump file (*.dmp) of your BSOD with spacedesk which is located in C:\Windows\minidump folder.
    Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    #18530
    spacedesk Christian
    Administrator

    Hi @Asca,

    We will try to reproduce this on our side as well.
    In the meantime, could you please tell us your setup when this issue occurs? and could you also verify if it is also happening outside of Unreal Engine when using spacedesk?

    #18529
    spacedesk Christian
    Administrator

    Hi @HNS2020,

    We are glad to hear that it is now working on your end. We will now close this topic.
    In case you encounter any spacedesk-related issues, just let us know and we’ll be happy to assist you.

    #18304
    Asca
    Teilnehmer

    Hi,

    I’m developing a 3d application for a museum, which will be available on Windows and will require a touch screen, so I’m using your (great) software to simulate the touch screen with an android tablet.

    But the problem is that touch inputs very quickly get stuck in Unreal, as if you never released your finger. This happens when you make quick inputs, and after a while it’s as if Spacedesk can’t keep up and can’t release the inputs. This makes navigation impossible because the software responds with one or two fingers and not with 3, 4 or 5. I’ve tested this with similar software and I’ve only encountered this problem with Spacedesk.

    To reproduce the problem in Unreal you need to set up a project that uses touch inputs and then make quick inputs on the tablet screen, like the movement that an impatient person would make with their fingers, if you know what I mean, by quickly placing the fingers on the tablet one after the other.

    Is there a solution to my problem? Or is it a bug that can be fixed in a future version?

    #18302
    Aleks17RU
    Teilnehmer

    BSOD when connecting tablet to laptop

    Windows 7 Ultimate, DELL N5110 Notebook, NVidia GeForce GT 525M Video Adapter (PCI\VEN_10DE&DEV_0DF5&SUBSYS_04CA1028&REV_A1)
    SpaceDesk software downloaded from the official site „spacedesk_driver_Win_8.1_64_v1067_BETA“
    The SpaceDesk server is running on the PC. The tablet sees the computer on the network. When you connect the tablet – a blue screen.

    The latest driver for my video adapter – Version: 391.35, Release date: 25 Mar 2018
    What can I do?

    * * *
    BSOD при подключении планшета к ноутбуку

    Windows 7 Ultimate, Ноутбук DELL N5110, видеоадаптер NVidia GeForce GT 525M (PCI\VEN_10DE&DEV_0DF5&SUBSYS_04CA1028&REV_A1)
    Программа SpaceDesk загружена с официального сайта „spacedesk_driver_Win_8.1_64_v1067_BETA“
    На ПК запущен сервер SpaceDesk. Планшет видит компьютер в сети. При подключении планшета – синий экран.

    Самый новый драйвер для моего видеоадаптера – Версия: 391.35, Дата выхода: 25 Mar 2018
    Что я могу сделать?

    #18297
    spacedesk Christian
    Administrator

    Hi @HNS2020,
    To switch to desktop extension mode, please scroll down below on Multiple displays dropdown menu, please select “Extend these displays”.
    You can also try pressing WinKey + P and see if there will be an option for other display mode.

    If this doesn’t work..try to update your primary graphics adapter and try again with spacedesk.

    For assistance, please also check the ‚Configuration and Settings‘ -> Windows PC (Primary Machine) chapter in spacedesk user manual. just navigate to the dropdown menu found at the left side of the screen https://manual.spacedesk.net/CONFIGURATIONANDSETTINGS.html

    FYI: Search box is now available and can be found at the upper right side of the spacedesk forum.

    #18295

    Als Antwort auf: disconnected by server

    spacedesk Christian
    Administrator

    Hi @DCZ_0629,

    Is it consistently happening on your machine?

    Could you please check in the spacedesk Driver Console -> Incompatible Software, if there are any active incompatible software present in your system?

    If there’s none, please send us the diagnostic logs of the issue.
    Just follow the steps below:
    – open the spacedesk Driver Console -> Diagnostics
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
    – try to connect your viewer app and reproduce the disconnect issue
    – switch Diagnostic Collection OFF
    – click Save All Information button
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    #18292
    DCZ_0629
    Teilnehmer

    spacedesk viewer error:

    Disconnect
    Disconnected by server
    Connected time: 00:00:00

    #18284
    Beckett
    Teilnehmer

    I’m getting this error when trying to reach the viewer.spacedesk.net website from my Ubuntu 22.04 and Windows 11 machines: „This site can’t provide a secure connectionviewer.spacedesk.net uses an unsupported protocol.
    ERR_SSL_VERSION_OR_CIPHER_MISMATCH
    Unsupported protocol
    The client and server don’t support a common SSL protocol version or cipher suite.“

    I’m using the latest version of Chrome for both systems; I also tried on Firefox and it gave a similar message. Any help is greatly appreciated!!

    #18283
    noroom
    Teilnehmer

    Hi @spacedesk-christian, I hope you’re doing well. I wanted to follow up on the bug I reported at the end of May.

    I was wondering if there has been any progress on the fix or if there are any other updates available; I’m really looking forward to seeing the improvements to the teleprompter scenario. Otherwise, if there is anything else I can do to help, please let me know. Thanks!

    #18260

    Als Antwort auf: Low Bandwidth Issues

    Invaliderror
    Teilnehmer

    I’m seeing the message every now and then both on my PC and the tablet I’m using as the extra screen even when there is nothing displayed on the Spacedesk screen and network bandwidth on my PC is ~40kbps. Even when Spacedesk complains about bandwidth while I am using the extra screen, I’m not noticing any performance issues.

    To me, it feels like the warning is most frequently getting tripped when the Spacedesk screen hasn’t been updated in a while, such as when I’m done reading a page and start scrolling down or proceed to the next page. My guess is the warning threshold is so low that Spacedesk complains about „low bandwidth“ simply because the tablet and possibly the router’s WiFi have gone into a power-saving state and are taking slightly too long to respond for Spacedesk’s liking.

    Since all „low bandwidth warnings“ I’m seeing appears to be spurious, I’d like to simply have an option on Windows and Android to silence low bandwidth warnings or some way to raise the threshold that triggers the warning, ex.: give the client-server connection X seconds to clear its backlog before complaining about a slow connection.

    #18259
    spacedesk Christian
    Administrator

    Hi @m-fessler,

    Password protection and encryption feature will be available very soon. In the meantime, you can use spacedesk Driver Console to see every present connection and every previous connection. To temporarily prevent anyone from connecting, spacedesk Driver Console can switch OFF the whole spacedesk Server.

    #18252

    Als Antwort auf: GPU memory leak?

    HDCL
    Teilnehmer

    I have the diagnostic information. This is after a fresh restart of spacedesk.

    I am getting a „allowable file size exceeded“ error. The zip file is only 524 KB. I broke it into 2 parts

    • Diese Antwort wurde geändert vor 1 Jahr, 3 Monaten von HDCL.
    • Diese Antwort wurde geändert vor 1 Jahr, 3 Monaten von HDCL.
    • Diese Antwort wurde geändert vor 1 Jahr, 3 Monaten von HDCL.
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    #18251

    Als Antwort auf: GPU memory leak?

    spacedesk Lea
    Administrator

    Hi @hdcl,

    For further analysis, please send us the diagnostic info of your primary machine.
    Just open the spacedesk Driver Console -> Diagnostics, click the “Save All Information” button.
    If message box appear, please click “Yes” and it will restart as Administrator, then click again the “Save All Information” button.

    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    By the way, we moved your post into a separate topic to avoid confusion.

    #18248
    dsibe
    Teilnehmer

    Hi @spacedesk-christian thank you for your reply!

    I tried other programs and hover does not work anywhere. I believe that this issue is not related to the Photoshop, as I tried MS Paint and Chrome and hover did not work in both programs. Also, yes, I can confirm that ‘Enable Stylus Screen Control’ setting is enabled.

    For example, I tried hovering over a button on the Spacedesk forum with the stylus, and the hover animation did not work. The stylus works correctly (click, draw, drag, etc, all work correctly) except for the hover.

    I recorded a video that shows this issue:

    As you can see, the hover mode works correctly when I use touchpad. At the same time, Paint does not react when I move the stylus and hover over the tablet (while it should). I am sorry for the complicated explanation, it’s just a bit hard to explain the issue, I hope that video will make it more clear.

    Could you please tell me if there is anything that I could do to make the hover work with the stylus? I would be glad for any help.

    Thank you for your time.

    #18237

    Als Antwort auf: Screen timeout

    spacedesk Christian
    Administrator

    Hi @YVSmirnov79,

    What is your secondary machine? is it Android/iOS?

    Currently, there are no settings available that automate the spacedesk client’s screen to turn off when not in use.
    However, you can just turn it off manually or disconnect it to conserve battery power.

    #18236

    Als Antwort auf: iPad Pro won’t connect

    spacedesk Christian
    Administrator

    Could you please check if there are any incompatible third-party softwares installed on your machine?

    For further assistance, please check the chapter “Troubleshooting -> Network Connection” in the user manual https://forum.spacedesk.netuser-manual/#item_489.

    #18227
    HDCL
    Teilnehmer

    This has become a problem for me as well causing a crash if I don’t manually restart SpaceDesk every so often. The used virtual memory will hit a limit at some point and Windows will crash. This usually takes 2 – 4 weeks of up time and 32 or 64 TB of GPU virtual memory allocated at which point Windows 11 runs out of resources and the system crashes with a Blue Screen of Death. I have created a manual task that kills the SpaceDesk process and restarts it at every resume from sleep and that has elliminated the issue, but it is still annoying. The Virtual Memory counter in Windows keeps creeping up indefinitely until the system crashes. Before a system crash, other applications like games start to run into issues with insufficient GPU memory error and just the game will crash. This is the only application that exhibits this behavior of 10K – 50K of virtual memory increase every second.

    #18224
    YVSmirnov79
    Teilnehmer

    Hello, Spacedesk works fine., but there is a question the screen of the tablet is constantly lit, is there a setting so that it goes out when you don’t use it?

    #18215

    Als Antwort auf: USB Hub for Android Tablet

    spacedesk Lea
    Administrator

    Hi @jerriv4,
    Thank you for this information.
    We were able to reproduce it on our side. We are currently analyzing it..
    Are you using a USB 3.0 Hub? If yes, is it plugged to the USB 3.0 port of your laptop?

    So far this is our observation: We have a USB 3.0 Hub and when it’s plugged to a USB 2.0 port of our PC, it did NOT work, it’s only charging the Android device. Then when we plugged the USB 3.0 Hub to USB 3.0 port of the PC, spacedesk USB cable connection worked.

    • Diese Antwort wurde geändert vor 1 Jahr, 3 Monaten von spacedesk Lea.
    #18214
    spacedesk Lea
    Administrator

    Hi @jerriv4,
    In the latest spacedesk Android Viewer version, remote audio is already supported by default (no need to configure in the settings).

Angezeigt werden 50 Resultate - 1,101 bis 1,150 (von 3,296 gesamt)