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  • #6778
    lrbsb
    Teilnehmer

    I have the same error. Follow the DXdiag.txt file, how should I proceed?

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    #6775
    spacedesk Lea
    Administrator

    Hi @janichols,

    Thank you very much for sending the logs. We are currently analyzing it.
    For further analysis, could you please download and extract the zip file here: https://www.dropbox.com/s/rqayx759wdwmye2/msi_trace.zip?dl=0
    Inside the folder, please copy the most recent spacedesk MSI installer (v1.0.37) then run the get_trace.bat script file.
    The script will execute the msi installer (to reproduce the installation error) and will automatically generate a spacedeskmsi_trace.txt file, then please send the file to us after executing the failed msi installer.

    #6772

    Als Antwort auf: Headless PC

    spacedesk Lea
    Administrator

    Hi @oberon23,

    It seems to remember the last desktop mode (extension) even after you detach your primary monitor.
    Could you please try the following workaround:
    – attach your primary monitor
    – connect the spacedesk viewer
    – switch to projector mode / second screen only via display switch (Windows logo key + P)
    – detach your primary monitor
    Try to restart your primary machine this time without your primary monitor attached and just try to connect your spacedesk viewer.

    #6765
    spacedesk Lea
    Administrator

    Hi @mikhal980,

    Thank you very much for sending the requested logs.
    Based on the logs, there’s a RPC_S_CALL_FAILED error (The remote procedure call failed) during spacedesk USB driver installation.

    One of the causes of this issue:
    – failed installation/uninstallation of software that may have left invalid entries in your system
    – improper system shutdown due to power failure

    Could you please try the following suggestions below:
    1. Run services.msc then find Remote Procedure Call (RPC), and check if it’s running.
    2. Make sure to install any pending Windows Update on your Windows Settings.
    3. Your AMD graphics driver is not digitally signed, please try to repair/reinstall your AMD graphics driver. Just download the AMD Auto-detect tool here: https://www.amd.com/en/support, to update your AMD graphics driver properly.
    4. Run Command Prompt as Administrator, then type the command: „sfc /scannow“ and press Enter.

    • Diese Antwort wurde geändert vor 2 Jahren, 7 Monaten von spacedesk Lea.
    spacedesk Lea
    Administrator

    Hi @shodan,

    1. Maybe the coming out of full screen is still a bug in our Windows Viewer app which we cannot fix immediately.
    This will take time to analyze and fix.

    2. Command line parameter
    Currently, spacedesk Windows 10 and/or 7 Viewer do not have command line to start up.
    You can create a simple program that can auto-run and assign the position of each instances or maybe search for a third party application tool that can do this.

    3. Connection via hostname
    It should work, by setting it in the UWP Viewer settings -> Connection -> Start-up connect -> host name, type your host name.
    Then on the next time you run the UWP viewer app, it will automatically connect to that host name.

    tipek360
    Teilnehmer

    Well it looks like i can send links to other image hosting which don’t have such restrictive file size as this forums but I’m unable to do so I have to write it with very compressed images. Because it looks like my older post weren’t added.

    This issue still persists in latest version of spacedesk.
    This is screenshot from iPad when connected to computer with Windows 10 using spacedesk: Win10.jpg
    This is screenshot from iPad when connected to computer with Windows 11 using spacedesk: Win11.jpg
    Both screenshots were made using settings of spacedesk client with custom resolution set to 1920×1080 but only on Windows 10 it looks like it should

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    Toslim33
    Teilnehmer

    Hello,
    Spacedesk is a very useful application and I am working using it for a very long time
    But I had a common problem since I’ve started using it. If I make a wireless connection (via android hotspot or windows wifi direct/hotspot) after some time it gets stopped, mainly the network stops working and gets disabled on every ways. Only the connection gets disabled which I made connection to spacedesk.
    The problem for android hotspot is my windows Wifi is still connected to it but no spacedesk and other connectivity throughout that network. If I disconnect the wifi dongle and reconnect to USB port physically, it gets back.
    The problem for windows mobile hotspot is after getting disconnected from spacedesk, the connection to android gets disconnected and when I try to reconnect using wifi list in android, it says disabled.
    The uptime for spacedesk connection usually persists between 30 mins to 2-3 hours, but recently it couldn’t hold longer than 10-15 mins and which is really frustrating for me to handle. The connection doesn’t stop if I use USB tethering. But it is the same thing to use USB and primary monitor.

    I checked the other forum topics but none helped. Spacedesk saying that I have Nvdia shadowplay enabled, but I have already uninstalled geforce experience and there’s still that error statement. If there’s any way to specifically disable the feature please let me know.

    • Dieses Thema wurde geändert vor 2 Jahren, 7 Monaten von Toslim33.
    • Dieses Thema wurde geändert vor 2 Jahren, 7 Monaten von Toslim33. Grund: diagnostics report upload, had to separate file size
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    shodan
    Teilnehmer

    Thanks for the reply

    I notice my photo did not go through due to the 512kb image limit
    I have reduced the image quality further so you can have an idea of my setup.

    So, as per the second screenshot, you can see my screen layout

    Screen 1 is physically attached to my spacedesk server PC

    Screen 2 and 5 are android devices with hdmi output running spacedesk viewer for android, these work no problem, except they do not go to sleep when the server PC does, but that is only minor annoyance (it does say „power save mode“ but the screen does not sleep)

    Screen 3 and 4 are both connected to another windows PC, they are screen 1 and 2 on that PC.

    So I have two instances of spacedesk viewer running on that PC.
    This might be the reason why they come out of fullscreen occasionnally ?

    When I have to restart my entire system, I have to start two copies of spacedesk viewer, that is the problem.

    Are there command line parameters for starting spacedeskviewer ?
    The problem is that when I start two copies of spacedeskviewer, they both start on the same (screen 1) and I have to move them manually.

    I would like a command line parameter when I can say client id {AAAAA-BBBBBBBB} start fullscreen on screen 1 and cliend id {CCCCCCCCC-DDDDDDDDD} start on screen 2

    Also please note that the client come out of fullscreen only on the windows PC running spacedeskviewer, this does not happen on the android devices.

    And it is not only going to sleep (which I do not want to disable, I want everything to go to sleep when I am not using it) that causes the spacedesk client to come out of fullscreen but changes in resolution of Screen 1 on the spacedesk server (for instance when an application runs in fullscreen on screen 1, it will switch through other resolution and cause all the screens to flash a little, this is when the out of fullscreen happens)

    This is only a little annoying, because I need to keep an extra mouse handy at all times for the viewer PC.

    Ideally I would have 4 android devices running the four screens but they are currently out of stock 🙁
    Other than that pretty happy with everything to do with spacedesk

    I do have one other recommendation to make, currently spacedesk client only accept a IP address, but I would like to use a hostname my PC is called hadron.lan, its IP address changes occasionally but it is always reachable by the hostname „hadron.lan“ so access via hostname instead of IP address would be more rliable

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    #6711
    spacedesk Lea
    Administrator

    Hi @firius2010gmail,
    Currently the full comprehensive feature set of spacedesk is only available on Android Viewer.
    This includes On-Screen-Keyboard and Multi-Touch you are asking about.
    Eventually it will all become available on iOS, too. However, no official timeline yet.

    • Diese Antwort wurde geändert vor 2 Jahren, 7 Monaten von spacedesk Lea.
    #6708
    spacedesk Lea
    Administrator

    Hi @zxxd1527,
    Thank you very much for sending the requested logs.
    Could you please try the most recent spacedesk Driver v1.0.37 on the website https://forum.spacedesk.net#download.

    #6703

    Als Antwort auf: 1.0.36 installing 1.0.35

    spacedesk Lea
    Administrator

    Hi @jlaw2756,
    We have released a new spacedesk Driver version 1.0.37 with the version mismatch fixed, please try it.

    Forum

    spacedesk Lea
    Administrator

    Hi @keycookie17,

    Please try to uninstall the previous version 1.0.33 via Troubleshooter program here:
    https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed

    Run the „MicrosoftProgram_Install_and_Uninstall.meta.diagcab“, select Uninstalling.
    If „spacedesk Windows DRIVER“ is not on the program list, just select “Not Listed” then paste the product code of spacedesk_driver_Win_10_64_v1033_BETA.msi here: {A3F7D2C7-F3B2-40CD-B236-37BA2CDACA1D}

    After that, please try again to install the latest spacedesk msi installer from the website.

    #6689

    Als Antwort auf: Unable to install program

    spacedesk Lea
    Administrator

    Hi @dnrovs,

    qWave (Quality Windows Audio Video Experience) feature must be installed in your Windows 7 machine.
    There are some cases that it’s already installed, but corrupted or maybe your machine is missing some Windows updates.
    Please also check if KB2533623 and/or KB3063858 Windows 7 update are installed on that machine.

    #6688

    Als Antwort auf: server error 2-5

    spacedesk Lea
    Administrator

    Hi @rwoodland,

    Version mismatch will be fixed in the next version release.
    The error 2-5 can be caused by other things (e.g. Incompatible products detected) but definitely not because of version mismatch.
    Could you please quickly check in the spacedesk Driver Console window -> Diagnostics -> Incompatible Software.

    For assistance, please also check the Troubleshooting -> Windows PC (Primary Machine) chapter in the user manual https://forum.spacedesk.netuser-manual/.

    #6684
    rwoodland
    Teilnehmer

    I have the same problem, and the installer on the website for v1.0.36 still installs v1.0.35. This causes server error 2-5.

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    #6659

    Als Antwort auf: 1.0.36 installing 1.0.35

    spacedesk Renz
    Administrator

    Hi @jlaw2756,

    You can rest assured that the server’s version that you’ve installed is v1.0.36.
    This is a known issue and it will be fixed in the next version’s release. Thank you.

    • Diese Antwort wurde geändert vor 2 Jahren, 7 Monaten von spacedesk Renz.
    • Diese Antwort wurde geändert vor 2 Jahren, 7 Monaten von spacedesk Renz.
    spacedesk Lea
    Administrator

    Hi @shodan,

    Thank you very much for the feedback.

    1. Coming out of fullscreen
    We will try to reproduce it, but so far it’s not yet happening on our side. Maybe keeping the client monitor active to prevent monitor sleep can already help avoid this, please check #2.

    2. To keep the client monitor active while server is on PC sleep, just activate it in the spacedesk UWP viewer Settings -> Display -> Keep display on.

    3. To start spacedek UWP Viewer automatically during Windows Start-up, we suggest the following steps:
    – run „shell:appsFolder“ then find spacedesk VIEWER
    – right-click the spacedesk VIEWER -> Create shortcut
    – the shortcut file will be created on the Desktop
    – run „shell:startup“, then copy/move the „spacedesk VIEWER – Shortcut“ file from Desktop to the Startup folder.
    (just copy-paste another shortcut file with different name so that it will start two UWP viewer instance upon start up)
    PS: As for the position of each viewer instance, we don’t know if it’s possible to specify the position for each instance, maybe you have to create a simple program for it.

    shodan
    Teilnehmer

    Currently using Spacedesk viewer X86/UWP version 0.0.23.0
    Works great, but it often switches from fullscreen to maximized windows upon various screen related events.

    In particular, if other screens change resolution or if the computer goes to sleep.

    This does not happen all the time. I would say once out of 3 or 4 times.

    NOTE : This might not have anything to do with it but, I run two instances of spacedesk viewer on the same windows PC each on their own screen.

    Full setup is as follow

    Spacedesk server is running on windows PC with one monitor attached (1920×1080)

    I have four screens in total
    2x 1680×1050 screens running on android on a ARM based SBC
    and 2x 1680×1050 more screens running off another windows x86 PC running uwp spacedesk viewer

    The android viewer does not ever have the „coming out of fullscreen“ problem

    A few more observations

    When the server PC goes to sleep, the android screens remains turned on and display bouncing disconned message
    The windows PC running viewer, eventually goes to sleep, but does not wake up when the server PC wakes up.
    However, manually waking up the viewer PC, it will reconnect, the viewers are still in the right location, just sometimes not fullscreen anymore.

    If the windows viewer PC is reset, I have autologin enabled, however I have not found out how to automatically start two instances of the spacedesk viewer and each put them in fullscreen and each in their proper screen. But over all it works great and is very usable

    Here is a picture of my setup

    #6612
    matt_97
    Teilnehmer

    Hi guys, I have this same issue trying to run the usb debugging way. I followed the steps in your guide and checked the windows driver which checks for incompatible software on my machine, there is no imcompatible software, any help I really appreciate.
    Many thanks!

    #6604

    Als Antwort auf: I can’t connect using USB

    Matt
    Teilnehmer

    Hi, in case you want to try the Android Debug Bridge Cable connection, just follow the steps below:
    1. Connect your android device via USB and enable the USB debugging in the Developer options on your Android System settings.
    2. Download Android SDK platform tools on your primary machine, then extract it.
    https://developer.android.com/studio/releases/platform-tools
    3. Open command prompt on the primary machine, change the directory to your android SDK platform tools folder, then type the command: adb.exe reverse tcp:28252 tcp:28252
    4. On your Android device, open the spacedesk Viewer app, and make sure to disable the auto-discovery by unchecking the LAN/WiFi box below.
    5. Click the + button, then try to connect to 127.0.0.1 IP address.

    #6560
    spacedesk Lea
    Administrator

    Hi @aragubas,
    Thank you very much for reporting this issue.
    We checked this issue on our side but so far we cannot reproduce it.

    Could you please send us the following for further analysis:
    1. spacedesk diagnostics logs
    – On primary machine, open the spacedesk Driver Console app -> Diagnostics.
    – Click DebugView download button first (if not yet available)
    – click Diagnostics ON
    – Connect spacedesk Viewer and recreate the touch issue
    – click Diagnostics OFF
    – click „Save All Information“
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    2. Can you please also tell us the current Android version of your Samsung Galaxy Tab 3 Lite (SM-T110) device?

    3. Only if possible, can you please also send us the screen recording of this issue?

    spacedesk Lea
    Administrator

    Hi @tt702,
    This is noted, thank you very much for the info. Our developer will check this as soon as he works on iOS viewer again (currently very busy with higher prioritized bug fixes and improvements in Android Viewer).

    #6555
    juniorloco
    Teilnehmer

    Vulnerabilities
    44676 – SMB Insecurely Configured Service-
    Synopsis
    At least one insecurely configured Windows service on the remote host is affected by a privilege escalation vulnerability.
    Description
    At least one insecurely configured Windows service was detected on the remote host. Unprivileged users can modify the properties of these affected services, allowing an unprivileged, local attacker to execute arbitrary code or commands as SYSTEM.

    Nessus checked if any of the following groups have permissions to modify executable files that are started by Windows services :

    – Everyone
    – Users
    – Domain Users
    – Authenticated Users
    See Also
    https://docs.microsoft.com/en-us/windows/desktop/Services/service-security-and-access-rights
    Solution
    Ensure the groups listed above do not have ChangeConf, WDac, or WOwn permissions. Refer to the Microsoft documentation for more information.
    Risk Factor
    High
    CVSS v3.0 Base Score
    7.8 (CVSS:3.0/AV:L/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H)
    CVSS v2.0 Base Score
    7.2 (CVSS2#AV:L/AC:L/Au:N/C:C/I:C/A:C)
    References
    XREF IAVT:0001-T-0753
    Plugin Information
    Published: 2010/02/22, Modified: 2022/02/02
    Plugin Output
    tcp/445/cifs

    The following service has insecure group permissions:

    spacedeskService (spacedeskService) :
    – Everyone: DC, WD, WO

    TT702
    Teilnehmer

    Greetings,

    Is there any update on this? Has been waiting 2 weeks for any replies.

    #6533
    spacedesk Renz
    Administrator

    Hi @zxxd1527,

    For further analysis, could you please send us the following:
    – run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
    – spacedeskSetup.log file located in C:\Users\Public
    – setupapi.dev.log file located in C:\Windows\INF
    Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

    Thank you!

    #6521

    Als Antwort auf: Need help connecting via USB

    aragubas
    Teilnehmer

    You forgot to mention but adb reverse only works on android 5.0+, tried that on my android 4.2.2 device and lost i my time

    #6520
    aragubas
    Teilnehmer

    I’m having a weird issue with touch support, when i tap the screen once it doesn’t register, but after tapping it again it does register, if i tap 2 times after that it doesn’t register touch and the cycle continues;

    The viewer device is a Samsung Galaxy Tab 3 Lite (SM-T110). it seems like this is some sort of palm-rejection or something, i really wanna have proper touch support to control my stuff without having to tap 9999 times.

    #6502

    Als Antwort auf: Error 2-5-6

    Looping
    Teilnehmer

    Hi,

    thanks for your answer and the advice, I will try it out.

    Another Error that happened to me today, is it the same reason?
    The Error Code is:
    2-5-6-5-4-5-6-5-6-5-4-5-6-5-6
    and the Error Info is:
    0-5-8-9-10-5-8-9-8-9-10-5-8-9-8

    I attached a new .zip-file again.

    Best regards

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    #6477
    Nori
    Teilnehmer

    Hello,

    I’m a field application engineer at Qualcomm who is responsible to deliver Windows on ARM(WoA) tech support. One of our customers in Japan who evaluates a WoA device cannot use „SPACEDESK DRIVER SOFTWARE for Windows PRIMARY PC (server).“ They’d like to use iPad as a second monitor of the WoA device.
    Although I understand it doesn’t support WoA but I have two questions for you.
    Do you think there are any workarounds?
    Do you have any plans to support WoA? If yes, I’d like to chat with you about what support we can do for you.

    Even after installing the x64 version server module on the WoA device, the following four files are not located in the System32 folder.
    spacedeskConsole.exe
    spacedeskService.exe
    spacedeskServiceTray.exe
    spacedeskSrvLibConnectorUsb.exe

    I’ve attached a screenshot to show what I wrote above.

    Regards,
    Nori

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    #6471
    spacedesk Lea
    Administrator

    Hi @shodan,
    We currently don’t support hardware encoding. Some time in the future we will support h264.

    #6458

    Als Antwort auf: Need help connecting via USB

    spacedesk Lea
    Administrator

    Hi @matt,
    Can you further describe when you said USB tethering sometimes doesn’t work?
    Is the private network cannot establish over USB tethering?
    You can easily check in the spacedesk Driver Console -> Network -> Adapter Interface, if the Remote NDIS Adapter is active (this is the network adapter for USB tethering network).

    As for the „Connected no internet“ in hotspot setup, this is still good since spacedesk does not require internet connection, it only needs to be connected to a local area network.

    In case you want to try the Android Debug Bridge Cable connection, just follow the steps below:
    1. Connect your android device via USB and enable the USB debugging in the Developer options on your Android System settings.
    2. Download Android SDK platform tools on your primary machine, then extract it.
    https://developer.android.com/studio/releases/platform-tools
    3. Open command prompt on the primary machine, change the directory to your android SDK platform tools folder, then type the command: adb.exe reverse tcp:28252 tcp:28252
    4. On your Android device, open the spacedesk Viewer app, and make sure to disable the auto-discovery by unchecking the LAN/WiFi box below.
    5. Click the + button, then try to connect to 127.0.0.1 IP address.

    • Diese Antwort wurde geändert vor 2 Jahren, 7 Monaten von spacedesk Lea.
    shodan
    Teilnehmer

    I have a amd e-350 APU
    It has a h.263 video decoder (mpeg4 part 2)

    Which other hardware decoder and encoders are supported ?

    Thanks

    #6444
    spacedesk Lea
    Administrator

    Hi @hacchan,
    Thank you very much for sending the requested logs.
    We are currently analyzing the logs and it seems to be a low memory situation even though you have 32GB RAM, maybe you have too many applications currently running on your primary machine.
    Could you please reboot your primary machine, then try to install spacedesk first without any other applications open/running.
    Looking forward to your feedback.

    #6442

    Als Antwort auf: ERROR 2-5, 0-5

    spacedesk Lea
    Administrator

    Hi @wastanley,
    I assume your primary machine is either Windows 7 or 8.1, right?
    FYI: spacedesk Driver Console window -> Diagnostics is only available for Windows 10/11 primary machine.

    To get the diagnostic logs for Windows7/8.1 machine, please download the spacedesk diagnostic script here, then extract it.
    https://www.dropbox.com/s/d8w439rp66vqbr1/2022_spacedeskDiagnosticTool_Legacy.zip?dl=0

    Inside you will find spacedeskDiagnosticTool.cmd, just right-click it then run as administrator.
    This script will start a debug view app to capture spacedesk debug traces. If there’s a pop-up message from DebugView, just press „Agree“ to proceed.

    On step 4 it will prompt you to reproduce the issue (by connecting the viewer app and wait for the issue to happen), make sure to do this before pressing any key to continue.

    After the script is done, a folder will be created on the same folder as the script file which contains various log files that we need for analysis.
    Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

    #6412
    brickoneil
    Teilnehmer

    Downloded driver for primary computer, an Asus 2N1, and the app for my kindle fire with the intention of having a second screen to send another app, like an email client or browser for research, not a duplicate/mirror of my primary computer screen. Is Spacedesk capable of that?

    #6406
    spacedesk Marcel
    Administrator

    spacedesk Display Driver SDK for Windows is a B2B product (Business to Business) for corporate customers.
    To proceed further, we need a company name with verifyable corporate address and contact details.
    You can either post here using a corporate email account (no need to include email address in public post) or send us an email to info(at)spacedesk.net supplying your company contact data.

    #6395
    andy
    Teilnehmer

    After doing some test the problems occur all the way back to version 1.0.12 that’s the earliest version I had downloaded.

    #6379
    spacedesk Marcel
    Administrator

    You said „It used to work earlier“. How much earlier was that?
    Earlier than October 2021 when spacedesk Android client started supporting multitouch?
    Earlier than March 2021 when spacedesk Android client started to support pressure sensitive stylus pen?

    #6353
    keylorstian
    Teilnehmer

    I need help, urgently! Hello good since I installed spacedesk in my system I left it almost invalid, every time I try to uninstall this program a file of this was left which is affecting my system, I formatted the computer and even in the system 32 folder there are traces of it help me to eliminate them Please as soon as I open streamlabs the graph collapses 🙁

    #6341
    Swedcap
    Teilnehmer

    Same problem for me. does not work after ver. 32
    Has Nvidia driver 497.29

    #6338
    tipek360
    Teilnehmer

    I wouldn’t mind if 16:9 resolutions would just have black bars so the image is not stretched that’s how it behaves when spacedesk server software is running on Windows 10. BTW my iPads native resolution is 2360×1640 and acording to Aspect Ratio Calculator it has 59:41 aspect ratio.

    #6333
    tipek360
    Teilnehmer

    Yes, it’s still stretched, just tested it with 1920×1200.

    #6332
    spacedesk Lea
    Administrator

    Can you try with other marked custom resolution (e.g. 1600×1200, is it marked?)

    #6330
    tipek360
    Teilnehmer

    @lea Yes, 1920×1080 was marked. As I already said I this looks like some kind of conflict between Windows 11 and Spacedesk, because on Windows 10 it was working just fine, I even tried it one more on computer with Windows 10 before posting this issue since it was working fine with Windows 10 i then tried it once more on Windows 11 and you guessed it image was stretched again.

    #6329
    spacedesk Lea
    Administrator

    Hi @tipek360,
    I see..
    Did you check if the 1920×1080 in the custom resolution list has * marked on it?
    If it’s not marked, then this resolution does not match the iPad screen’s aspect ratio and will result to stretched screen.

    #6323

    Als Antwort auf: I can’t install spacedesk

    spacedesk Lea
    Administrator

    Hi @natanrufino,

    Is spacedesk tray icon visible on your task bar’s notification area?
    If yes, you can click it to open the spacedesk SERVER window / Console window, there you will find the current version on your machine.
    OR you can check the C:\WINDOWS\System32\spacedeskServiceTray.exe -> right-click Properties -> Details tab -> File version.

    #6302
    spacedesk Lea
    Administrator

    Hi @tipek360,
    In case of mirroring your primary monitor to spacedesk viewer, you can try this on your spacedesk iOS Viewer Settings -> Resolution, enable the „Use custom resolution“ and select 1920×1080, then disable the „Use native iOS device resolution“.

    #6251
    spacedesk Lea
    Administrator

    Hi @greenbar,

    Thank you very much for sending the diagnostic logs.
    Based on the diagnostic logs, it seems that there’s a connection time out.

    And we also noticed that you have two kinds of antivirus software on your primary machine – PC Matic Super Shield and Total AV.
    Could you please check if those two antivirus software has its own exception list settings so that you can add „C:\Windows\system32\spacedeskService.exe“ to allow incoming and outgoing connection on both Private/Public network profile.

    #6246

    Als Antwort auf: Unable to connect

    spacedesk Lea
    Administrator

    Hi @swider1337,
    Thank you very much for sending the diagnostic logs.
    Based on the logs you have McAfee Firewall software on your primary machine.
    Please make sure that you add „C:\Windows\system32\spacedeskService.exe“ in the exception list of your McAfee Firewall settings to allow incoming and outgoing connection on both Private/Public network profile.

    #6208

    Als Antwort auf: A wrong native resolution?

    FlorisVerhoeven
    Teilnehmer

    Hello,

    I have exactly the same issue. Running the driver on Windows 10 and trying to use a Google TV as a second extended monitor. It will only allow me to set 1920×1080 as a maximum as a toast message shows me that’s the native resolution. The TV itself however is 4K UHD.

    Kr,

    Floris

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