Hi @wlioi,
upon investigating the issue, we found out that there is a similar bug reported in the quicker forum which pertains to troublesome left click function while quicker is turned on. it has been a known issue in quicker community for a while now, https://getquicker.net/QA/Question/10527 which means spacedesk drivers might not be the culprit afterall.
however, we can suggest this following workaround:
1. please check your version of quicker and update it to the latest version.
2. you can try to disable all mouse rules you have created which can be found in advanced mouse trigger settings.
Thanks Lea
But from what it appears, the driver was discontinued on 2015, and so can’t be updated.
If there are other solutions, I am always available.
Lea,
After re-reading your last post I went back and found a Windows MEMORY.DMP file but it is too large to attach at 1.35gb. and even zipped it’s 215mb. But I can’t find a minidump file as you asked for originally and although there is a Windows/WDF folder, it is empty as I noted above.
Hi @sam07,
Thank you very much for sending the diagnostic logs.
Could you please try to update your AMD Radeon HD 6520G graphics adapter. The current driver version date is still 2015.
You can download the latest driver from their website – https://www.amd.com/en/support.
After updating please check if this fixes the black screen issue.
Hi @redmask,
Thanks for sending the diagnostic logs.
Can you please try to add spacedeskService in your McAfee Firewall settings (and in 360 Total Security if setting is available)?
Just open your McAfee Firewall settings, click Ports and System Services then click the Add button.
System Service Name: spacedeskService
Local TCP/IP Ports: 28252
Local UDP Ports: 28252
For reference, please check https://forum.spacedesk.netwp-content/uploads/2022/04/McAfeeFirewallSettings-spacedesk.jpg
Then check if the disconnect issue after 1 minute will still happen.
If it happens, could you please send us the diagnostic logs of the issue upon disconnect. Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the display off issue (until the error code appears in the viewer app)
– switch Diagnostic Collection OFF
– click Save All Information button
Hi @eva-s,
Thanks for sending the diagnostic logs.
Could you please try to change the current network profile of your primary machine to Private?
Just go to Windows Settings -> Network & Internet -> Properties, under Network profile, select Private, then check if your viewer can discover now your primary machine.
Also, please try with the most recent spacedesk Driver v1.0.50 available on the website – https://forum.spacedesk.net
Then check if you still have the same issue.
Hi @dmanz56,
Strange.. if it’s a system crash there’s should be a dump file in C:\Windows\Minidump or a C:\Windows\MEMORY.dmp.
If it’s a user mode driver crash there should be a dump file/s in C:\ProgramData\Microsoft\WDF.
Dump files are automatically generated and will not be deleted unless users manually deleted it.
In the diagnostics you sent, I only noticed a recurring application crash of Pilot2ATC_2021.exe
Maybe this is the one crashing upon spacedesk disconnect and causes the PC to freeze.
Have tried waiting for the freeze? Maybe it can recover after a few minutes?
Update:
My phone (Samsung Galaxy S10 lite 2020 2.84GHz 7.8GB RAM 128GB ROM 2280×1080) has this problem too, and I sincerely have no clue on how to fix this
If you can help, please reply.
Thanks
-
Diese Antwort wurde geändert vor 1 Jahr, 10 Monaten von
Sam07.
my last normal use version is a
spacedesk version 1.0.44 and ios11.4 normal use available
Hi @pandinyt0,
Could you please try to run SFC Command in your Windows 10 machine?
This will scan and repair any corrupted files in your machine.
Just run Command Prompt as Administrator then type the command: sfc /scannow
For assistance, please check this link: https://www.windowscentral.com/how-use-sfc-scannow-command-fix-problems-windows-10
Hi all,
I am a new user here and really like the software so far. It works over my wifi connection and over the usb tether through NDIS. As has been stated, the connection is faster and more stable through usb tether, and I would really prefer to use that option.
My problem is that every time I connect the USB from fire tablet to windows 10, the adapter reappears in windows with a new ip address. I have tried everything I could think of to set that connection with a static ip so that the tablet can connect automatically, but nothing I have tried has worked. Everything has either made the tablet client unable to detect the connection, or unable to connect to it. I even temporarily disabled windows firewall when the ip was seen and unable to connect. Still no good.
I have been trying to piece together how ndis works all day. Lots of searching google and youtube and this forum. I am stumped. I can’t even figure out what it uses to generate its seemingly random ip addresses. My normal network ip addresses are 192.168.1.xxx. the NDIS addresses I get are 192.168.xxx.xxx.
Any help figuring this out would be greatly appreciated
Hello, is it possible to use my Imac 2015 to connect to my windows laptop using spacedesk? Thanks in advance, Sabine
my device system ios11.4 (15f79)
Hi Lea! Thank you for your prompt response.
1. I tried to do your 1st set of instructions and I was able to save 6 files in total. Please see attached.
2. The viewer/client was not disconnected in the spacedesk Driver Console before I switch the diagnostic collection to OFF.
3. I added it in my Mcafee firewall and my viewer/client cannot detect my primary machine (server). I tried manually adding it but still cannot detect.
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Hi @juss1972,
What is your iPad’s model and iOS version?
Hi @arjvi,
Thanks for sending the diagnostic logs.
Based on the setup logs, the spacedeskService is marked for deletion, which requires a system reboot to complete the uninstallation of older spacedesk version.
Could you please uninstall first the current spacedesk then reboot your machine, and try again installing.
For assistance, please refer to the Uninstall chapter in the user manual https://forum.spacedesk.netuser-manual/#item_514.
Hi @candeman,
We understand that you’re having trouble docking windows touch keyboard on your screen, Windows 11 has removed the dock/undock option for Devices with 18+ inches screen from its early versions and probably up to the latest. please refer to https://content.techgig.com/technology/microsoft-says-goodbye-to-these-old-features-in-windows-11/articleshow/83918235.cms
On the other hand, may we ask what screen size does your primary machine (Windows 11 PC) have? what is its native screen resolution? were you able to dock windows touch keyboard with only your main monitor and without any virtual monitor connections? and lastly, what mode were you using when trying out the keyboard on spacedesk and other related software, extend or duplicate mode?
Hi. I currently have Spacedesk Windows 11 64-bit msi version 1.0.50 in my laptop (primary) and version 1.59 in my ipad air 4. I tried reinstalling but I still get the same issues. The max I can connect and use my laptop is just 50 secs then it disconnects. Please help.
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Good afternoon,
If using SpaceDesk on say 1 iPad, it works as a touch screen without issue. When introducing multiple iPads, or other tablets, it will always register the touch input on the first device, as a touch input but on any others, it acts like a mouse click (steals mouse from main window and moves cursor).
Again, if only 1 Spacedesk device is attached, it works perfect and just registers as touch, but as soon as more are added it drags to mouse over and acts like a mouse click.
Is there anyway around this?
Thanks.
Hello spacedesk develop ， I’m is Mr. Du ，yesterday I update spacedesk new version , install completely later , software produce Flashback ， the version is a version 1.59 , my device is a ipad2018 , system is the 11.4(15F79) , my last normal use version is a
spacedesk version 1.0.44 , the system same the 11.4(15F79) , I hope spacedese develp solve problem , I emall is the cofh@sina.cn , I can provide sreenshots of the problem ,Thank you ！
Hi, I’m trying to run the spacedesk driver console on a Hyper-V virtual machine with GPU-Partitioning enabled.
It works fine when connecting extra displays to the VM machine using the Spacedesk Viewer app and them working as extended displays.
As soon as i create a videowall and attach 2 displays to the videowall, 1 of them freezes up and wont respond.
If i un-assign the display from the videowall profile it will start working again. just won’t work in the videowall profile combining displays together.
Any help would be appreciated.
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I am using a laptop as a second screen by connecting it to the mobile hotspot of my primary pc, it was working fine for 2 days but now it doesnt connect anymore. One is windows 11 and secondary is 7
Hi @zhuchok,
Is your primary graphics adapter AMD Radeon?
Please try to disable the 10-bit Pixel Format in the AMD Radeon Software settings?
Just open the Radeon Software window, click the Settings icon on the top right side, then „Graphics“ -> „Advanced“ -> disable the „10-bit Pixel Format“ then reboot your primary machine to apply the changes.
After that, please try again with spacedesk.
Hi Nicole,
Right now i have 2 more monitors connected to the VM machine. As separate displays it works fine, so any update i send to the displays like browsers, images etc they process and work. Just as soon as i assign more then 1 display to a videowall profile, one of them that is assigned to the videowall profile freezes. If i make 2 videowall profiles and assign 1 display to each, with the same resolution 1920×1080, they work fine. Its only a problem when i assign more then 1 display to the same videowall profile.
Hi Lea, thank you for your reply.
Yes, the PC lockup only happens right after the uninitiated disconnect from the Primary Server and it always happens when I’m using it with MSFS 2020 Flight Simulator. I’m using it with another program called Air Manager which allows me to emulate a radio panel from the aircraft I’m flying.
Screen Resolution is set to: Use native android device resolution (which is 1920×1200)
Network connection is Wifi.
Diagnostics file as captured after re-boot from yesterday’s crash is attached.
I look forward to your reply.
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Hi @pandinyt0,
Thank you very much for sending the requested logs.
Can you please download the Microsoft Troubleshooter program here:
https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d
Run the “MicrosoftProgram_Install_and_Uninstall.meta.diagcab”, select Installing.
After that, please try again with the spacedesk driver installer.
I downloaded spacedesk literally today I used it for a bit then went to eat lunch and when I returned my pc was in sleep mode bc I watched a TV show while eating so about 50 minutes. When I turned the PC on the primary screen (TV monitor TUBOX) wasn’t showing anything and I was like God damn it not again. But my phone connected… I thought the driver was the problem and the stupid person I am I decided to delete the drviver from my PC using my phone. The delete process began, the screen froze and then said that there is no connection with the PC. Now I have no screen and PC turns on but no beeps that need to tell if something is off. Help me pls
Note: PC’s integrated video card on the motherboard even doesn’t work for some reason and it all happened for like 1 hour and 20 minutes…
I use Spacedesk with an iPad 2nd Generation with a Windows 11 PC. All of a sudden, my app stopped working properly today. I deleted the app to reinstall it. However, when I went to reinstall the app, the App Store said that Spacedesk isn’t compatible with my iPad. How can I fix this problem?
Trying out other software similar to Spacedesk I am able to get option to dock windows native touch keyboard. With Spacedesk it only allows for floating keyboard that cannot be docked to bottom of screen.
I am using Android app on 8 inch and 10.5 inch tablet and Windows 11 PC.
I don’t know if it’s a screen size thing, but on other app I mentioned with same resolution it presents me with docked keyboard option.
The attached picture is what I want.
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Hi, I’m trying to run the spacedesk driver console on a Hyper-V virtual machine with GPU-Partitioning enabled.
It works fine when connecting extra displays to the VM machine using the Spacedesk Viewer app and them working as extended displays.
As soon as i create a videowall and attach 2 displays to the videowall, 1 of them freezes up and wont respond.
If i un-assign the display it will start working again. just won’t work in the videowall profile.
Any help would be appreciated.
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Hi @rodders1947, @floraoliviaa,
It seems that you’re experiencing a common issue related to missing windows/applications in windows 10 and 11, this event usually happens when your app/window is accidentally placed inside or under the taskbar while using dual display through physical (HDMI/DVI/VGA) or network connection in extend mode which means spacedesk server/viewer is not the cause of the issue. I have tried reproducing a missing window in this video. https://drive.google.com/file/d/1–zutXirZx3soOS1h5Ouf-hD1TU_BVsC/view?usp=sharing
the video showcase that some applications that goes missing in multiple display are usually under the taskbar and you won’t be able to access it again or move it unless you restart the application.
you can try this workaround to find/make those missing applications visible in your screen to access it:
if you are using windows 11 in your primary screen:
-press Windows Key + Tab -> (all of your running application will appear in both screen) hover your mouse to your missing window/map and press right click -> press snap right or snap left.
if you are using windows 10 in your primary screen:
-hover your mouse in the taskbar and press right click -> choose „Cascade Windows“. (all of your active applications will appear in your screens including the missing one)
Hi @Davyd,
About the decreasing screen image effect upon spacedesk viewer connection in windows 11, this effect is a built-in and expected behavior in the previous and new windows versions but is more visually present in windows 11. I have attached a video link that showcase your possible problem — https://drive.google.com/file/d/1P9tmk1CUQj4Z_6gRjg61z79s4SRl48Ss/view?usp=sharing
the video shows the zooming out effect in the main monitor (win 11) with a notification sound when you connect spacedesk viewer. please let us know if this is the same as what you are referring to. if it is indeed the same problem and you don’t want the animation effect, you can just disable it on windows 11 settings by clicking the windows icon -> click settings -> Accessibility -> Visual effects -> and then turn off the Animation Effect option. you can also just try Windows key + U -> Visual Effect -> turn off Animation effect. see attached file for a more detailed tutorial.
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Aqui o windows 11 fica „encontrando o driver de vídeo do spacedesk“ várias vezes por dia e quando isso acontece faz um som de notificação e a imagem da tela diminui e volta ao normal, ou seja, mto incoveniente, funciona normal mas com esse problema, uso uma mãe b450m, ryzen 7 5700X, 2x8GB 3200 mhz e uma RX 6400. Consegue me orientar sobre como resolver este problema?
Hi @rageven,
Yes, please use our Windows 7 Viewer app for now, it’s newer compared to our Windows 10 Viewer app.
Hi @akseone,
..very strange and unusual situation.
Simplest thing you could immediately try:
Download newest spacedesk Driver version Beta RC v1.0.50
Install the v1.0.50 msi
Uninstall v1.0.50 msi again.
Cleanup routine should remove all leftovers of v1.0.50 and all older versions.
The hard way:
Goto instruction manual https://forum.spacedesk.netuser-manual/
Goto chapter „UNINSTALL ON WINDOWS PRIMARY MACHINE“ => „Manual Uninstall (Troubleshooting Only)“
Do all 7 steps (Step 1 – Step 7) mentioned in this chapter
Chapter „APPENDIX“=> „File List“ states all executable files. After deleting all these, there should be nothing left to see any more.
If anything is coming back, then please also check which ones of the files stated underneath Chapter „APPENDIX“=> „File List“ are coming back.
Hi @rageven,
In the spacedesk Windows 10 Viewer app, you can enable it in the following settings:
Settings -> Display -> Keep display
Settings -> Connection -> Auto reconnect on server disconnect
Update
Yeah so with the windows 7 version and the settings that you told me it stops disconnecting randomly
But it is similar for the win 10 version idc why (the disconnects),
Thanks you
Thanks so much.
For anyone who comes after me with this problem this worked and I now have an OG Galaxy Tab 10.1 as a second monitor on an old (potato) Dell.
It’s a little laggy but certainly within reason.
Thanks again
Hi @normlality,
OK. It seems that it’s a network discovery issue in our iOS viewer app which happens in some iOS devices (especially if it’s from Mainland China).
For now, we still don’t have a fix for this issue, but our iOS developer is working on it.
We have received similar bug reports from various users before.
And one of them actually might have a valid explanation about this issue.
Since your iOS device (iPhone 11) was from Mainland China, spacedesk native app might not have a permission for networking.
here’s the link of the user’s post: https://forum.spacedesk.netforums/topic/spacedesk-app-has-no-permission-for-networking-on-region-specific-ios-device/
Hi @normlality,
Thanks for confirmation.
Is your iPhone 11 from Mainland China?
Hi @ml6,
You can try 2 things:
1. You can try to connect a virtual display without secondary machine connected using local host connection via HTML5 Viewer
Just open a web browser on your primary machine (e.g. Google Chrome, MS Edge), then go to http://viewer.spacedesk.net/ and connect to your local machine’s IP address.
Please take note that only 1 connection is allowed when using spacedesk HTML5 Viewer.
2. Enable Videowall and set the Videowall Disconnect Delay to -1 (equivalent to infinite) in spacedesk Driver Console Window.
With disconnect delay set to infinite, it will not unplug the virtual display in your primary machine even after disconnecting the viewer app in your secondary machine. It will only unplug upon spacedesk server switch (OFF-ON) or machine reboot.
Then after setting up a fixed virtual display, you can manually move or put a specific software in the display, then it will stay there until the display unplugs.
Hi @djfrodo,
For analysis, could you please send us the following file in your Computer #1?
– run dxdiag.exe on your primary machine, click „Save all information“ and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @normlality,
Thanks for the info.
Can you quickly try to connect via spacedesk HTML5 Viewer in your iPhone 11?
Just open a web browser (e.g. Safari or Google Chrome), then go to http://viewer.spacedesk.net/ and connect to the IP address of your primary machine.
Then let us know the result.
Hello,
Hope you are well.
The short answer of what worked for me, try uninstalling and reinstalling spacedesk. Then if using LAN cable for connection, try changing the last digit in the manual IP address of the main machine.
I have been suffering exactly the same problem randomly appearing when using space desk to link a windows tablet to a windows laptop (win 10 then again after updating to win 11) through a LAN cable. Spacedesk works great this way but this problem appearing repeatedly randomly made me feel it is unstable. I tried different solutions (deleting the stored Spacedesk data, changing spacedesk viewer settings, changing screen resolution and orientation and function from extend to mirror, disconnecting all additional monitors, recalibrating the pen on the touch screen, uninstalling other touch software such as super display and xp pen) and finally I uninstalled then reinstalled desk viewer on both machines multiple times and cleaned the registry and restarted. After several attempt, Spacedesk was able to work as normal again but the problem of wrong positioned (flipped) pen /touch cursor occurred out of blue from time to time and I kept retrying the previous routine and repeating it till it works again.
The latest time this problem occurred, I suspected it might be caused by using different LAN cable to attach the tablet to the laptop. I thought this might be similar to resolution problems appearing on windows when trying different VGA cables in connecting the very same monitor to the laptop/pc.
Before trying the different procedures of uninstalling spacedesk and other probable conflicting programs, I reused the previous cable and this alone did not work. But when I changed the ethernet IP address which I have previously inserted manually, this worked ! The cursor returned to its right position again.
Hope this may be of any help for you or any similar issues appearing.
Thanks again for spacedesk developers for this great software and I hope they will provide reasonable paid options for subscription later on.
Best regards
Ali
Nothing is final yet. Current plans are: Probably only one free spacedesk Viewer can be connected to spacedesk Server. Additional simultaneously connected viewers need to be paid by in-app-purchases. Prices could probably range between €10 and €20 per viewer but we cannot confirm anything yet.
The iPhone 11 is on IOS 16.1.1
Hi @normlality,
Can you further describe the problem?
Is the viewer app on iPhone 11 cannot discover the primary machine anymore?
Or is it disconnecting immediately or showing display off status upon connect?
What is the current iOS version of your iPhone 11?
i have good pc, also my internet bandwidth is 1000/300 so its not problem in connection or pc.. i tested videowall on 2 pc’s and 1 laptop. always same result which was 2fps experience when i strated game and without game launched performance wasnt best ://
Using another laptop as a second screen through wifi and its just really laggy. The fps inside the statistic tab only hover around 15 to 30 and video is unwatchable even tho i already switched to 60fps
