Forum › Foren › spacedesk Discussions › tablets keep disconnecting › Antwort auf: tablets keep disconnecting
April 19, 2022 um 1:34 am Uhr
#7646
spacedesk Lea
Administrator
Hi @ste1171,
Using the most recent spacedesk Driver version 1.0.39, please follow the steps below:
– open spacedesk Driver Console app and set Disconnect Delay to 0 then disable the Auto-reconnect settings in your Viewer apps
– navigate to spacedesk Driver Console app -> Diagnostics
– if DebugView is „Unavailable“, download it first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– connect your 2 or more Viewer apps and wait for the disconnect issue to happen
– switch Diagnostic Collection OFF
– click „Save All Information“ button
Then send us the updated diagnostic folder.